Assistant Front Office Manager

Triumph Hotels•New York, NY

3d•Onsite

About The Position

Frederick Hotel, a member of Triumph Hotels, is seeking an experienced Assistant Front Office Manager to join their team. This role is responsible for ensuring all Front Office quality standards are met, policies and procedures are consistently applied, and staff are compliant with employee handbook guidelines. The Assistant Front Office Manager will also oversee daily operations, guest satisfaction, and inter-departmental communication.

Requirements

Experienced Assistant Front Office Manager

Responsibilities

Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
Ensure all staff members are present for their shift and are in compliance with our employee handbook guidelines for appearance and uniform standards.
Review MOD report from prior shift and follow up with issues relating to the department and the guest to ensure guest(s) are satisfied.
Communicate with HSKP to have all VIP arrival rooms ready for inspection by 1pm.
Communicate any late checkouts to HSKP as soon as possible.
Review the Standard of the Day with shift staff.
Run arrivals report and verify all rooms are coded with correct rate code, source code and review any profile notes informing of special requests, late arrivals or other pertinent guest information.
Encourage all staff to mention and promote TripAdvisor reviews to be completed.
Ensure all areas of the Front of House are clean and clutter free.
Ensure all staff are posted at their correct posts and all bell carts are in clean and operational condition.
Compose daily recaps to all departments with any issues of the day and any areas requiring follow up.
Anticipate the guest's needs and exceed their expectations to ensure all guests have a great stay and return for years to come.