Assistant Front Office Manager

Mainsail Lodging & Development•Tampa, FL

8d•Onsite

About The Position

Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes. At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.

Requirements

Two (2) years of Hotel Front Desk management experience.
Exceptional customer service skills with a guest-first mindset.
Proficiency in hotel management software and Microsoft Office Suite.
Strong problem-solving skills and ability to handle guest complaints effectively.
Knowledge of hotel operations, including reservations, front desk, and guest services.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Nice To Haves

Associate’s degree in Hospitality Management or a related field is preferred.
Knowledge of safety and security procedures in a hotel environment is a plus.

Responsibilities

Oversee daily front desk operations.
Act as Manager on Duty in the absence of the Front Office Manager.
Monitor and manage guest check-in and check-out processes.
Ensure the safety and cleanliness of the front desk and lobby areas.
Perform other duties as assigned by the manager.
Assist in training staff on front desk procedures, service standards, and hotel systems.
Lead and empower the front office team to deliver exceptional service.
Assist in recruiting, interviewing, and hiring new front office staff.
Ensure guest satisfaction by addressing and resolving issues promptly.
Anticipate guest needs and deliver outstanding service.
Work with other hotel departments to meet guest needs seamlessly.
Actively review and respond to guest feedback across various platforms.
Maintain comprehensive knowledge of hotel amenities, room types, rates, and services.
Ensure staff uphold guest confidentiality and adhere to training and information protocols.
Assist with other related tasks as reasonably assigned by management.