Assistant Front Office Manager (Overnight Relief)
About The Position
The Assistant Front Office Manager will support the Director, Front Office by leading our Front Desk team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest. This position will provide overnight relief to our night manager, including at least two overnight shifts (11 pm – 7:30 am) per week, subject to change based on business needs. The role involves supporting the Director of Front Office in all aspects of the department and inspiring the Front Office team to follow all service standards, consistently offering professional, friendly, and engaging service while creating heartfelt experiences. The Assistant Front Office Manager will ensure proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines, communicate pertinent information through pre-shift logs, emails, and departmental meetings, and develop supervisors and colleagues through a meaningful training program. The role also includes assisting guests regarding hotel facilities and following all department policies, procedures, service standards, and safety policies. The position requires working weekdays, weekends, and holidays.
Requirements
- Previous leadership experience required
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Highly responsible & reliable
Nice To Haves
- Previous PMS experience preferred
- Computer savvy in Microsoft Window applications an asset
- University/College degree in a related discipline an asset
Responsibilities
- Support the Director of Front Office in all aspects of the department.
- Inspire the Front Office team to follow all service standards.
- Consistently offer professional, friendly, and engaging service while creating heartfelt experiences.
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines.
- Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation.
- Develop supervisors and colleagues through a meaningful training program.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures, and service standards.
- Follow all safety policies.
- Work weekdays, weekends, and holidays.
- Provide overnight relief to the night manager.
Benefits
- Salary: $65,000
- Employee Benefit Card offering discounted rates at Accor worldwide
- Learning & Development programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
- Health, Dental, Vision, Life, Disability & AD&D insurance
- Accidental Injury Insurance
- Hospital Support
- Critical Illness Insurance
- 401K plan
- Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
