Assistant Front Office Manager (Overnight Relief)

AccorHotel • Chicago, IL

2d • $65,000 - $65,000 • Onsite

About The Position

The Assistant Front Office Manager will support the Director, Front Office by leading our Front Desk team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest. This position will provide overnight relief to our night manager, including at least two overnight shifts (11 pm – 7:30 am) per week, subject to change based on business needs.

Requirements

• Previous leadership experience required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Will be required to work weekdays, weekends and holidays

Nice To Haves

• Previous PMS experience preferred
• Computer savvy in Microsoft Window applications an asset
• University/College degree in a related discipline an asset

Responsibilities

• Support the Director of Front Office in all aspects of the department and inspiring the Front Office team to follow all service standards
• Consistently offer professional, friendly and engaging service while creating heartfelt experiences
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Develop supervisors and colleagues through a meaningful training program
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Any other tasks that may be assigned

Benefits

• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Comprehensive Benefit Package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree