Assistant Front Office Manager

The Colonnade Hotel•Boston, MA

14d•Onsite

About The Position

The independently owned, elegant Colonnade Hotel is nearby to Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay. This position will be responsible for supervising/managing/overseeing the Front Office. As the Assistant Front Office Manager, you will be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service. Together with the Front Office Manager and Director of Front Office, you will help coach and support the entire front office. Your meaningful contribution will help to ensure profitability, exceptional service, quality and value to each guest throughout their stay. The 'AFOM' also helps to oversee and nurture door and bell staff including selecting, training, and developing the team. Additional responsibilities include, but are not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, systems use and management, policy and procedure implementation and enforcement.

Requirements

Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel.
Ability to motivate Front Office to perform their best work.
Familiar with Front Office training techniques.
Understand scheduling to optimize financial performance while meeting guest needs.
Ensure guest expectations are exceeded through proper employee training.
Stay poised and calm under pressure.
Excellent time management skills.
Good knowledge of computers including hospitality software.
Exceptional detail in follow-up.
Must be a self-starter with a great personality and strong skills.
Must get along well with others and know that true happiness comes from making others happy!

Nice To Haves

Proficiency in the operation system Opera will be helpful!

Responsibilities

Supervising/managing/overseeing the Front Office.
Assisting in the direction and administration of Front Office operations.
Coaching and supporting the entire front office.
Ensuring profitability, exceptional service, quality and value to each guest.
Overseeing and nurturing door and bell staff including selecting, training, and developing the team.
Guest service and registration (check-in/check-out).
Room inventory and availability.
Guest service standards and initiatives.
Systems use and management.
Policy and procedure implementation and enforcement.
Communicate effectively and graciously with Housekeeping, Engineering, Catering and Sales to ensure groups and special functions are handled smoothly.
Create and foster a courteous, friendly, professional work environment.