Assistant Front Office Manager-1

Pyramid Global Hospitality•Seattle, WA

4d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: At the Hilton Garden Inn Seattle Downtown we pride ourselves on being the best employer in the area. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

Requirements

High School Diploma or equivalent.
One or more year’s hotel front office/guest services experience preferably including supervisory experience, or an equivalent combination of education and experience.
Hilton or OnQ experience a plus but not required.
Must speak fluent English.
Communication skills are utilized a significant amount of time to interact with others; customers, employees and third parties.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are sued often.
Ability to access and accurately input information using a moderately complex computer system.
Ability to stand, walk and continuously perform behind the front desk.
Ability to communicate professionally verbally and in writing.
Position is required to work mornings, nights, weekends, and holidays.
Prior customer service experience required, prior hotel experience a plus.
Must be able to work weekends, evenings, and holidays.
Must have good attendance record at prior jobs.
Must be able to stand on feet for long period of time.
Enjoy working on computers and with computer programs
Background check and drug testing conducted upon job offer.

Nice To Haves

Hilton or OnQ experience a plus but not required.

Responsibilities

Manages all aspects of front desk operations for assigned shift.
Work along with Front Desk Agent greeting all guests, assisting with check in/out process and handle all guest assistance concerns that come up during shift.
Monitor performance and work with Front Office Manager on recommending corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures.
Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Ensure guests receive prompt, professional attention and are greeted upon arrival.
Respond appropriately to guest complaints.
Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
Communicate to staff any VIP, Hilton Honors, or special needs or requests and follow up on execution.
Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives.
Manager labor costs and expenses within budget.
Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
Correct any deficiencies.
Train appropriate staff on procedures for Front Desk to serve as a central communications point during emergency/crisis situations.
Promote teamwork and quality service through daily communication and coordination with other departments.
Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Will serve as “manager on duty” primarily evenings and weekends.

Benefits

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Medical, Dental, Vision, Disability, & Life Insurance (for Full-Time Associates)
401(k) Plan (for Full-Time and Part-Time Associates)
Paid Time Off: 1.38 hours for every 40 hours worked (9 days) (for Full-Time Associates)
7 Paid Holidays (for Full-Time Associates)
Sick Time: Accrue 1 hour for every 30 hours worked (for Part-Time Associates)