Assistant Front Office Manager

Pyramid Global Hospitality • Berkeley, CA

1d • Onsite

About The Position

Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries. Ensure all front desk procedures align with hotel policies and brand standards. Maintain accuracy with guest records, billing and payment processing. Oversee cash handling procedures, deposits and billing accuracy. Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction. Foster a positive work environment and promote teamwork among associates. Monitor staff performance and provide coaching and feedback. Recruit, train, schedule and supervise front desk associates. Address and resolve guest complaints and special requests promptly and professionally. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Requirements

• Experience in front desk operations
• Knowledge of hotel policies and brand standards
• Proficiency in guest record maintenance, billing, and payment processing
• Experience with cash handling procedures
• Ability to coordinate with other hotel departments
• Skills in fostering a positive work environment and promoting teamwork
• Experience in monitoring staff performance, coaching, and feedback
• Experience in recruiting, training, scheduling, and supervising front desk associates
• Ability to address and resolve guest complaints and special requests professionally

Responsibilities

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed