Assistant Front Office Manager

Omni Hotels & Resorts•Fort Worth, TX

1d•Onsite

About The Position

We are looking for a competent Assistant Front Office Manager to support the director in departmental planning and monitoring progress. You will also be working to enhance productivity and ensure compliance with rules and regulations. Assistant directors are well-versed in performance and operations management and competent in assuming delegated duties. They are leaders and critical thinkers, ready to solve problems before they become obstacles. The goal is to help the department attain objectives of productivity and employee satisfaction. The Assistant Director will assist with overseeing the Asst. Guest Experience Managers, Supervisors, Front Desk Agents and Bell persons.

Requirements

Previous luxury hotel experience is required.
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software.

Nice To Haves

Looking for PM Availability

Responsibilities

Assist in developing and implementing plans and goals for the department
Work with the assistant Director/director to coordinate and supervise daily operations
Ensure compliance with regulations and internal policies
Monitor attainment of objectives
Undertake staffing responsibilities (hiring, training, evaluating etc.)
Assist in budgeting and monitoring expenses
Maintain scheduling of events and represent the company when needed
Create reports and submit them to the director or other executives
Fulfill duties as assigned by the director
Ensure Omni Culture items are completed and turned in monthly.
Ensure all deadlines are met in regard to payroll related items.
Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of such.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.