Assistant Front Office Manager
About The Position
Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hilton Honors Program and provide recognition and benefits to all present members. Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Provide ongoing training and support to front desk agents. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Requirements
- Management level experience.
- Experience in front desk operations.
- Ability to register guests into the computer, verifying reservation, address, and credit information.
- Ability to promote the Hilton Honors Program.
- Ability to accept payment for guests’ accounts.
- Ability to maintain a house bank and make a deposit and accurate report of receipts daily.
- Ability to cash checks and exchange currency for guests.
- Ability to supervise front desk agents.
- Ability to assign specific tasks to front desk agents.
- Ability to provide ongoing training and support to front desk agents.
- Ability to issue key to and control entrance of safety deposit boxes.
- Ability to post miscellaneous charges as requested.
Responsibilities
- Oversee the daily operation of the front desk.
- Greet and welcome guests upon arrival.
- Register guests into the computer, verifying reservation, address, and credit information.
- Promote the Hilton Honors Program and provide recognition and benefits to all present members.
- Accept payment for guests’ accounts both at the time of registration and at checkout.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Cash checks and exchange currency for guests.
- Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.
- Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Provide ongoing training and support to front desk agents.
- Issue key to and control entrance of safety deposit boxes.
- Post miscellaneous charges as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
