Assistant Front Office Manager - Overnight Relief

Arlo Midtown•New York, NY

22d

About The Position

Arlo Hotels is seeking an Assistant Front Office Manager responsible for the daily operation of the front desk and coordination with areas affecting guest service. The role plans, directs, and coordinates activities to deliver exceptional service; provides operational support; shares information; and trains, motivates, and recognizes team members. It requires independent judgment and initiative. The manager supervises Lobby Hosts and supports front office operations in line with hotel guidelines, maintaining courteous service and acceptable profit margins. The position oversees team activities, scheduling, payroll, labor costs, shift closing processes, room deposits, refunds, rebates, and required paperwork. It also manages same-day room inventory and rate yielding, responds to emergencies, completes incident reports, and follows up with guests and staff.

Requirements

Minimum 2–3 years in a management position.
Hospitality or customer service experience.
Opera experience.
Education and experience that provide the skills and knowledge required for successful performance.

Nice To Haves

Hospitality diploma or degree preferred.

Responsibilities

Treat guests with courtesy and respect and display honesty and integrity.
Supervise the Front Office Department and Lobby Hosts.
Conduct pre-shift meetings and communicate with staff through briefings, orientation, training, departmental meetings, and development reviews.
Motivate, train, mentor, recognize, and develop team members.
Maximize room sales, room revenue, and profit.
Deliver outstanding service and create memorable guest experiences; take responsibility for correcting service problems.
Assist in leading and supervising front office operations to provide courteous service while maintaining acceptable profit margins.
Assign, coordinate, and supervise Lobby Hosts’ work activities.
Prepare team schedules, complete payroll, and monitor labor costs against occupancy and operational demands.
Ensure shift closings, room deposits, refunds, rebates, and necessary paperwork are completed.
Conduct performance reviews with reporting team members.
Respond promptly to emergencies, complete incident reports, and follow up with guests and staff.
Manage same-day room inventory and rate yielding.
Embrace and demonstrate Arlo Hotels’ values and culture.