Assistant Front Office Manager

Ensemble Hospitality • Menlo Park, CA

2d

About The Position

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front desk activities, providing exceptional customer service, and maintaining smooth hotel operations. The role helps create a welcoming environment for guests and supports the front desk team in delivering memorable stays. It involves working in a fast-paced hospitality setting and coordinating with other hotel departments to meet guest needs.

Requirements

• Proven experience in hospitality management or front desk operations in a hotel or resort environment.
• Strong knowledge of hospitality reservation systems, property management systems (PMS), and hotel management software.
• Exceptional customer service skills, with a focus on problem-solving and client communication.
• Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices.
• Excellent communication skills over the phone and in person, demonstrating professionalism and hospitality etiquette.

Nice To Haves

• Multilingual or bilingual abilities to serve diverse guest populations.
• Prior experience working in resort settings or with large-scale hotel operations.

Responsibilities

• Assist in supervising front desk staff and ensuring efficient check-in and check-out procedures and guest services.
• Support management of hotel reservations using property management systems (PMS), such as OPERA or similar platforms.
• Handle guest inquiries, complaints, and requests professionally and enthusiastically to maintain positive guest relations.
• Oversee night audit processes and accurately reconcile daily financial transactions.
• Maintain knowledge of hotel emergency procedures and ensure staff follow safety protocols.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs promptly.
• Manage phone communications with excellent phone etiquette, providing clear information and proactively resolving issues.
• Perform other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed