Assistant Front Office Manager

AccorHotel • Whistler, BC

3d • CA$67,000 - CA$70,000 • Onsite

About The Position

Providing engaging, sincere, personalized service is one of the ways our Front Office colleagues are turning moments into memories for our guests. Showcase your interpersonal strengths as an Assistant Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service.

Requirements

• Service focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Must be legally eligible to work in Canada.

Nice To Haves

• Previous experience in a similar leadership role is an asset
• Degree or Diploma in Hospitality Management is an asset

Responsibilities

• Consistently offer professional, friendly, and engaging service
• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure proper staffing and scheduling of all Front Office colleague in accordance to productivity and guidelines

Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree