Assistant Front Office Manager

Pyramid Global Hospitality • Bellevue, WA

2d

About The Position

InterContinental Seattle Bellevue is seeking an Assistant Front Office Manager to help lead front desk and guest services operations and deliver seamless guest experiences. The position serves primarily as Manager on Duty during PM shifts, supporting hotel operations and maintaining exceptional guest service. The role also supervises, trains, and onboards Front Office colleagues; responds to guest needs and complaints; upholds service and security standards; and coordinates with other departments to achieve guest satisfaction and business goals.

Responsibilities

• Assist with all aspects of front desk and guest services operations during the assigned shift.
• Conduct inventory of supplies and inform leadership of necessary purchases.
• Serve primarily as Manager on Duty during PM shifts, ensuring seamless hotel operations and exceptional guest service.
• Supervise colleagues’ performance, provide feedback, and initiate corrective or disciplinary actions when necessary and in accordance with company policies.
• Promptly inform management of potentially serious issues.
• Ensure staff are adequately trained and equipped to perform their duties efficiently.
• Champion onboarding of new hires and training of Front Office team members.
• Provide guests with prompt, professional attention and make them feel welcome throughout their stay.
• Address and log guest complaints appropriately and escalate concerns when necessary.
• Follow service recovery measures to ensure guest satisfaction.
• Communicate VIP guests’ needs and special requests to staff and ensure they are fulfilled.
• Contribute to achieving AAA and Forbes Luxury standards.
• Collaborate toward departmental goals for guest satisfaction, revenue, profit, and IHG One Rewards enrollments.
• Ensure adherence to procedures for securing financial transactions and guest safety.
• Conduct routine inspections of the front office and public areas, maintaining appearance standards and promptly addressing deficiencies.
• Coordinate and communicate daily with other departments and partners, including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet, HOA, and retail vendors.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed