Assistant Front Desk Manager

Horseshoe Bay Resort • Columbus, OH

4d • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. We are looking for our next great team member to join us on our Front Office team and fill the role of Assistant Front Desk Manager. As the Assistant Front Desk Manager, you will assist the Front Office Manager in leading the guest service team and supervising the daily operations of the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

• At least 2 years of experience in a similar position in a hotel
• Excellent communication, leadership and customer service skills
• A passion for providing our guests with exceptional customer service
• A passion for making the guest's experience a memorable one
• Strong leader who is upbeat and approachable
• Consistently demonstrates a natural ability to engage with guests and the general public
• Positive, collaborative style to work well with fellow managers and team members in all areas of hotel operations
• Attentive to details
• Good at solving problems
• Able to promote a passion for quality and service

Responsibilities

• Coordinate with the Front Office Manager and assist in overseeing the front office operation of front desk and night audit.
• Work shifts with the front desk agents and night auditors, and "lead by example" with excellent leadership skills and impeccable hospitality guest service.
• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding front desk agents and night auditors.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies.
• Ensure guest and team member satisfaction.

Benefits

• Highly competitive wages - Salary Range $23.00 - $25.00 Hourly.
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.
• Hotel Rooms Discounts at Marriott properties worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed