Food Service - Assistant Operations Manager at The Honolulu Zoo

SSA Group, LLC•Honolulu, HI

26d

About The Position

The Assistant Food Service Operations Manager supports the management and day-to-day operation of food services and programs, with a particular focus on front-of-house operations. The role helps deliver warm, welcoming, and memorable guest experiences while supporting operational systems, seasonal planning, financial and business processes, merchandising, staffing, and food-service quality. The position works closely with the Food Service Operations Manager, General Manager, client staff, office team, vendors, and unit employees. The assistant manager supports staff training and orientation, safety training, scheduling, payroll and controllable profit targets, and compliance with company policies and state and federal labor laws. The role also addresses guest needs and complaints, maintains cleanliness and safety, supports facility and equipment maintenance, helps ensure invoices are processed for timely vendor payment, and promotes consistent, high-quality operations. The position encourages inclusion, team growth, sustainability and conservation practices, and community engagement. This is a full-time, hourly, non-exempt position eligible for overtime. Work hours may vary and can include nights, weekends, and holidays as needed. The position requires standing for extended periods and moving or handling boxes weighing up to 35 pounds as necessary.

Requirements

At least two years of operations management experience, dependent on sales; additional experience may be applicable.
ServSafe or food-handling certification.
Must be at least 18 years old.
Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
Proven leadership skills and understanding of team building, team development, and partnership building.
Strong problem-solving and decision-making skills and the ability to stay organized.
Financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer skills sufficient for basic office functions.
Physical ability to stand for extended periods and move or handle boxes weighing up to 35 pounds as necessary.
Ability to work varied hours and days, including nights, weekends, and holidays as needed.
All education backgrounds are eligible.

Responsibilities

Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
Support implementation of operational systems, processes, and policies aligned with organizational mission, business needs, client expectations, and SSA expectations.
Support seasonal planning for food concepts, equipment needs, and operational excellence.
Support financial forecasts, information flow and management, business processes, and organizational planning.
Support merchandising consistency, impulse sales, and per-capita sales.
Oversee food-service staff training and orientation according to the onsite handbook and established expectations.
Ensure all staff complete SSAfety training upon hire.
Respond to guest needs quickly and efficiently and resolve complaints effectively.
Maintain food-service quality, facility cleanliness, and a clean, safe, organized work environment for employees and guests.
Document and discipline employees progressively to improve performance in compliance with company policies and procedures.
Support day-to-day functions of food services and programs, with a focus on front-of-house operations.
Support maintenance and repairs of facilities and equipment.
Maintain a close working relationship with client staff.
Promote consistency and high quality across operations; plan menus considering market trends, customer preferences, and nutritional considerations.
Ensure invoices are provided to the office team so vendors are paid within terms.
Support management of food department operations, payroll, and controllable profit within established guidelines.
Meet payroll budget percentage expectations through strategic coverage planning, including on-call shifts as appropriate.
Manage employees in accordance with state and federal labor laws.
Schedule appropriate staffing levels according to the budget and business forecast.
Promote an inclusive and supportive approach within the brand team and build connections across units.
Help remove barriers and empower growth and opportunity for team members at all levels.
Model sustainability and conservation efforts, understand their business applications, and provide opportunities to teach unit staff as needed.
Engage with SSA and the unit in community activities and opportunities to give back.
Uphold and demonstrate understanding of company policies and procedures.
Perform other tasks as necessary.

Benefits

Paid Time Off plan of up to 144 hours based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of SSA-paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partner college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.