Food Service - Assistant Operations Manager

SSA Group•New Orleans, LA

19d

About The Position

SSA Group is seeking an Assistant Food Service Operations Manager to support the management of food service operations, with a particular focus on front-of-house activities. The role supports operational systems, seasonal planning, financial forecasts, merchandising, staff training, payroll and scheduling, facility maintenance, and service quality. It works closely with the Food Service Operations Manager, General Manager, client staff, office team, vendors, and employees to deliver consistent, welcoming guest experiences and maintain effective business operations. The position also promotes inclusion, team development, sustainability and conservation, and community engagement. This is a full-time, hourly, non-exempt role eligible for overtime. The job may require varied hours, including nights, weekends, and holidays.

Requirements

At least two years of operations management experience, with the amount of experience dependent on sales; additional experience may be applicable.
ServSafe certification or Food Handling certification.
Must be at least 18 years old.
Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
Proven leadership skills and an understanding of team building, team development, and fostering partnerships.
Strong problem-solving and decision-making skills, together with organizational ability.
Financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed; ability to lift and perform the job’s other functions.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

Deliver warm, welcoming, and memorable experiences for guests and clients in line with 452 Hospitality.
Support implementation of operational systems, processes, and policies that meet organizational mission, business needs, client expectations, and SSA expectations.
Support seasonal planning for food concepts, equipment needs, and operational excellence.
Support financial forecasts, information flow and management, business processes, and organizational planning.
Support merchandising to maintain consistency, encourage impulse sales, and drive per-capita spending.
Oversee food service training and orientation according to the onsite handbook, and ensure staff complete SSAfety training upon hire.
Respond efficiently to guest needs and effectively resolve complaints.
Maintain food quality, facility cleanliness, and a clean, safe, organized work environment.
Document and discipline employees progressively to improve performance in accordance with company policies and procedures.
Support day-to-day food service functions and programs, particularly front-of-house operations.
Help facilitate maintenance and repairs of facilities and equipment.
Maintain a close working relationship with client staff.
Promote consistency and high quality across operations; plan menus considering market trends, customer preferences, and nutritional factors.
Ensure invoices are provided to the office team so vendors are paid within terms.
Support management of food department operations, payroll, and controllable profit within established guidelines.
Meet payroll budget expectations through strategic staffing coverage and on-call shifts.
Manage employees in accordance with state and federal labor laws.
Schedule appropriate staffing levels in accordance with budgets and business forecasts.
Promote an inclusive and supportive approach, remove barriers, and empower growth and opportunity for team members.
Lead by example in sustainability and conservation efforts, and provide opportunities to teach unit staff about their application in the business.
Engage with SSA and unit teams in community activities and opportunities to give back.
Uphold and demonstrate understanding of company policies and procedures.
Perform other tasks as needed, including when circumstances or operational needs change.

Benefits

Paid Time Off plan of up to 144 hours, based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of SSA-paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partnership college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws, with accrual rules varying by location.