Assistant Food & Beverage Manager-(NE)

Marriott • Chicago, IL

4d • $29 - $35

About The Position

The Assistant Food & Beverage Manager assists with supervising daily food and beverage and culinary operations. The role supports guest and employee satisfaction while maintaining the operating budget and ensuring compliance with standards and legal obligations. It supervises daily shifts, staffing, supply ordering, self-inspections, equipment use, cleaning programs, and service recovery. The position also helps maintain exceptional customer service, responds to guest concerns and service requests, reviews guest satisfaction feedback with employees, and contributes to operational problem-solving and budget and payroll oversight.

Requirements

• High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; OR a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in food and beverage, culinary, or a related professional area.
• Ability to understand budgets, operating statements, and payroll progress reports.

Responsibilities

• Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily food and beverage shift operations and ensure compliance with applicable policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest-service, operational, and financial objectives.
• Encourage trust, respect, and cooperation among team members.
• Develop goals and plans to prioritize, organize, and complete work.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Coordinate cleaning programs in all food and beverage areas, identify trends, and recommend improvements.
• Follow property-specific second-effort and recovery plans.
• Remain available and approachable to team members and guests.
• Demonstrate knowledge of the brand-specific service culture.
• Provide service intended to exceed expectations and support customer satisfaction and retention.
• Model appropriate behaviors and set a positive example for guest relations.
• Manage daily operations to meet quality and service standards and customer expectations.
• Take proactive action when addressing guest concerns.
• Review comment cards and guest satisfaction results with employees.
• Respond promptly to customer-service department requests.
• Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions when necessary.
• Extend professionalism and courtesy to team members.
• Understand budgets, operating statements, and payroll progress reports.

Benefits

• Marriott offers benefits designed to support employees and their families, wellbeing, career development, and personal interests; eligibility and options vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED