Assistant Food & Beverage Manager - The Langham, Pasadena
About The Position
The Assistant Food & Beverage Manager assists with the effective management and direction of food and beverage operations, with a focus on service quality, employee supervision, food-production quality and consistency, cost control, and inventory. The primary areas of focus are the Lobby Lounge and Private Kitchen, with the possibility of overseeing additional departments based on business and coverage needs. The role supervises daily food and beverage shifts, supports compliance with policies and brand standards, helps manage staffing, forecasting, scheduling, ordering, revenue, and inventory, and works to ensure guest satisfaction. The position also coordinates with Sales and Conference Service on closures and special events, monitors goals and performance indicators, and supports cleanliness and inspection programs.
Requirements
- One to three years of experience as a manager or assistant manager of restaurant operations.
- Strong knowledge of food and beverage operations and preparation techniques.
- Knowledge of beverage operations and wines.
- Strong mathematical ability to determine and track inventory, controls, revenue production, and other hotel financial statements.
- Ability to work an entire shift standing and moving about in restaurant and kitchen areas.
- Ability to read, write, and communicate effectively in English to understand internal documents and reports and interact effectively with guests and employees.
- Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
- High school diploma required.
- Food Handler’s Certification required.
- Ability to lift and carry objects weighing up to 25 pounds.
- Ability to stand and walk for long periods in a fast-paced environment.
Nice To Haves
- Degree in Hotel and Restaurant Management preferred.
- CPR Certification and/or First Aid Training preferred.
Responsibilities
- Assist in managing day-to-day operations of the Lobby Lounge and Private Kitchen, and oversee additional departments as needed based on business and coverage requirements.
- Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
- Supervise daily food and beverage shift operations and ensure compliance with policies, brand standards, and standard operating procedures.
- Support and supervise the monthly self-inspection program.
- Operate department equipment as necessary and report malfunctions.
- Supervise staffing levels to meet guest-service, operational, and financial objectives.
- Forecast weekly and schedule employees based on business needs.
- Drive covers and revenue.
- Communicate with Sales and Conference Service to ensure proper closures and special events.
- Update WIGs and KPIs monthly to monitor progress toward goals.
- Develop goals and plans to prioritize, organize, and accomplish work.
- Communicate areas needing attention to staff and follow up to ensure understanding.
- Coordinate cleaning programs in food and beverage areas in accordance with Health Department and Steritech guidelines; identify trends and recommend improvements.
- Remain available and approachable to team members and guests.
- Demonstrate the brand-specific service culture and provide service intended to exceed customer expectations and support retention.
- Serve as a role model and set a positive example for guest relations.
- Manage daily operations to ensure quality, standards, and customer expectations are met.
- Take proactive approaches to guest concerns.
- Review online surveys and guest satisfaction results with employees regularly.
- Respond promptly to customer service department requests.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
