Assistant Facility Manager

Legacy Parking Company•Chicago, IL

About The Position

Legacy Parking is seeking an experienced, driven, and detail-oriented Assistant Facility Manager for its Chicago team. The Assistant Facility Manager works closely with the Facility Manager to oversee the facility’s day-to-day operations and serves as a liaison among property management, security, tenants, and visitors. The role helps resolve employee, client, and customer issues and balances operational details with financial reporting, team development, and customer satisfaction. The position supports financial and operational reporting, collections, deposits, invoices, and monthly contract partner accounts. It also supports compliance and safety procedures, audits, damage-claim reviews, payroll and timekeeping, team leadership, customer service, facility cleanliness, and delivery of contractual obligations. Legacy Parking describes its culture as focused on excellence, accountability, and growth, with a commitment to developing leaders from within and providing tools and support for success.

Requirements

At least one year of parking management experience, with demonstrated responsibility for staffing, scheduling, and financial management.
Proficiency in Microsoft Office Suite.
Self-motivated problem-solving ability, including anticipating challenges before they arise.
Ability to manage multiple priorities simultaneously and adapt when priorities shift.
Strong verbal and written communication skills.
Courteous and professional demeanor.
Open availability.

Nice To Haves

Prior experience managing multiple direct reports or large valet operations with high vehicle flow.

Responsibilities

Assist with monitoring and analyzing market rate structures.
Prepare accurate daily, weekly, monthly, and annual financial and operational reports.
Complete daily collections reports and ticket summaries, reconciling them with bank deposits.
Prepare daily bank deposits and monitor cash receipts.
Process invoices.
Enroll and manage monthly contract partners, including account management, invoicing, payment collection, and general ledger posting.
Ensure parking, security, and cash control procedures are followed.
Participate in audits as needed.
Monitor and review damage claims.
Implement corrective plans to improve operational safety and uphold OSHA regulations and company policies.
Lead, direct, and develop the team to meet annual and periodic goals.
Oversee payroll processing and timekeeping in collaboration with HR and the payroll department.
Ensure wage and hour compliance.
Work to maximize revenue, manage expenses, and improve customer satisfaction while maintaining service standards aligned with client expectations.
Monitor facility cleanliness and recommend aesthetic improvements.
Ensure delivery of contractual obligations between Legacy Parking and its clients.
Help resolve employee, client, and customer issues.