Assistant Executive Director | Assistant Administrator - Assisted Living

Heritage Senior Living•Port Washington, WI

About The Position

Lincoln Village Senior Living is seeking an organized, compassionate, hands-on Assistant Director to support the day-to-day operations of a senior living community. Reporting to the Executive Director, this role supports resident services, staffing, clinical operations, life enrichment, culinary, housekeeping, regulatory compliance, customer service, and sales and marketing activities. The Assistant Director works with the Executive Director and department leaders to support exceptional resident care and service, develop employees, build relationships with residents and families, and help create a positive place to live and work. The role includes supporting recruiting, hiring, onboarding, training, employee scheduling, coaching, performance management, meetings, payroll, and staffing coverage. It also involves engaging with residents and families, assisting with move-ins and prospective-resident inquiries, supporting tours and outreach, and responding to concerns. The Assistant Director helps maintain a safe, welcoming, well-operated community and supports compliance with applicable Wisconsin regulations and other operational requirements. Leadership support may be needed on weekends, evenings, and holidays when community needs require it.

Requirements

1–3 years of experience in assisted living, memory care, senior living, healthcare, hospitality, or a related environment preferred.
Previous supervisory or leadership experience preferred.
A genuine passion for working with seniors.
Strong leadership and interpersonal skills.
Excellent customer-service abilities.
Strong organization and time-management skills.
Sound judgment and effective decision-making.
Ability to manage conflict and solve complex problems.
Ability to work independently and effectively as a member of the leadership team.
Experience hiring, training, coaching, and managing employees.
Working knowledge of dementia and memory care.
Strong computer skills, including Microsoft Outlook and Microsoft Office applications.
Ability to communicate effectively in English, both verbally and in writing.
Ability to perform the essential functions of the job, with or without reasonable accommodation.

Nice To Haves

College education in healthcare administration, business management, or a related field; an appropriate combination of education and relevant experience will also be considered.
Knowledge of Wisconsin CBRF and RCAC regulations.
Experience in assisted living, memory care, senior living, healthcare, hospitality, or a related environment (1–3 years preferred).
Previous supervisory or leadership experience preferred.

Responsibilities

Assist with the overall day-to-day operations of the community.
Partner with the Executive Director and Director of Nursing to support resident care, wellness, and life enrichment programs.
Help maintain a clean, welcoming, safe, and well-operated community.
Assist with community purchasing and budget expectations.
Maintain required inspection, certification, licensing, survey, regulatory, and operational documentation.
Identify operational needs and help implement solutions.
Participate in recruiting, interviewing, hiring, onboarding, training, and employee development.
Assist with supervising caregivers, CNAs, housekeepers, and other community employees.
Create and maintain employee schedules based on resident and operational needs.
Assist leaders with employee coaching, performance management, and evaluations.
Conduct staff meetings, in-service education, and new-hire orientations.
Support accurate and timely payroll processing and appropriate staffing coverage.
Promote teamwork, accountability, professionalism, and a positive workplace culture.
Set and reinforce customer-service expectations; engage with residents and families to understand their experiences and needs.
Visit with residents during meals and throughout the community.
Partner with families and clinical leadership to ensure resident needs can be appropriately met.
Assist with new-resident move-ins and ensure required information is completed.
Respond professionally and promptly to resident and family questions or concerns.
Support phone inquiries, community tours, prospective-resident follow-up, outreach, and relationship-building.
Help ensure prospective residents and families receive timely, professional communication and a welcoming move-in experience.
Represent Heritage Senior Living professionally within the community.
Assist with regulatory compliance for applicable Independent Living, RCAC, and CBRF operations.
Maintain working knowledge of Wisconsin regulations applicable to CBRFs and RCACs.
Support compliance with OSHA, workers’ compensation, safety, and other applicable requirements.
Assist with inspections and surveys and immediately notify appropriate leadership when regulatory or inspecting agencies arrive.
Maintain knowledge of community resources that may support resident needs.
Partner with leadership to identify and address quality or compliance concerns.
Provide leadership support during weekends, evenings, and holidays when community needs require it.