Assistant(e) de Bureau

ALS•Val-d'Or, QC

11d•Onsite

About The Position

ALS is a global leader in scientific testing, providing comprehensive solutions to clients worldwide to build a healthier future. This position is responsible for all administrative functions, including operating a multi-line switchboard, directing calls, taking messages, responding to client inquiries, and entering client data into a proprietary database system.

Requirements

Strong focus on customer service, interpersonal and organizational skills
Pleasant and professional telephone manner
Ability to perform tasks with speed and accuracy
Excellent computer skills, including Word, Excel, PowerPoint, and Outlook
Ability to communicate in French and English, both spoken and written
Strong organizational skills and attention to detail
Ability to multitask and quickly adapt to changing priorities
Ability to work in a team
Flexibility for schedule changes
Ability to effectively manage escalations and time-critical issues
Obtention of a certificate or diploma in office administration
Minimum 1 year of office experience

Nice To Haves

Background in chemistry and/or geology
Reception experience

Responsibilities

Maintain a positive work environment through active team participation and a good attitude, focused on quality customer service
Greet all internal and external clients courteously, determine their needs, and direct them to the right person
Operate a multi-line telephone switchboard, direct calls, and take messages as needed
Process a variety of documents, filing
Collect finalized certificates and invoices
Pick up faxes and distribute them to the appropriate area, sort and log all outgoing mail
Receive, sort, log, and distribute all mail received from the post office, courier services, and messengers, and ensure timely delivery of shipments
Order office supplies and maintain office supply inventory, maintain office equipment
Adhere to established safety rules and comply with all ALS health and safety policies and procedures
Perform data processing occasionally
Perform other duties assigned by the supervisor