Assistant(e) Gérant(e) de division

First Student • Pointe-Claire, QC

7d • Onsite

About The Position

At First Student, our Assistant Transportation Managers are a constant reflection of our company’s commitment to safety and customer service. The Assistant Transportation Manager is responsible for assisting the Contractual Manager in supervising daily operations, monitoring performance, identifying safety issues, and resolving conflicts. At First Student, we are proud to offer tremendous career advancement opportunities due to a strong presence across North America and a positive and rewarding work environment.

Requirements

• High school diploma or equivalent
• 3-5 years experience in transportation
• 2-3 years supervisory experience
• Computer literacy skills with Microsoft Word, Excel, and Outlook
• Familiar with basic vehicle mechanic processes and maintenance
• Ability to effectively prioritize tasks and manage time effectively
• Work extended hours regularly, including weekends
• Possess working vehicle to travel within service area as needed
• Minimum 1 year of experience in management or equivalent.
• Mastery of safety policies and practices.
• Good knowledge of Microsoft Office and communication tools.
• Familiarity with the operations of a division.
• Knowledge of the Highway Code, municipal regulations, and applicable Quebec laws.
• Basic knowledge of vehicle maintenance to identify problems.

Responsibilities

• Ensures home to school routes are covered in a timely and efficient manner
• Interfaces with drivers regarding concerns and performance issues
• Investigates client complaints and coordinates resolutions
• Ensures achievement of on time performance goals
• Monitors driver safety and makes Injury Prevention (IP) contacts with drivers to identify and resolve safety issues
• Assist Contractual Manager with review and resolution of union grievances
• Ensures dispatch staff assigns spare drivers and buses as required to provide on-time coverage of routes
• Audits and corrects athletic trip invoices based on company guidelines
• Supervises the daily operations of the division.
• Collaborates with supervisors of drivers, administrative staff, and mechanics to ensure operational procedures are followed.
• Provides quality service to employees through training, coaching, positive reinforcement, and exemplary leadership.
• Acts as a liaison with transportation organizations and their representatives.
• Manages vehicle and route assignments according to division standards.
• Ensures vehicle maintenance is performed efficiently and on time.
• Supports the implementation of new company programs and policies.
• Assists the division manager with labor, development, and training matters.
• Actively participates in the health and safety committee.
• Collaborates with dispatch to ensure smooth route execution and resolve driver issues.
• Contributes to budget preparation with the dispatch team.
• Conducts interviews and hires drivers.
• Manages accident investigations and reports.
• Produces monthly reports (fuel, payroll, accounts payable).
• Manages off-site parking permits and maintains a list of locations.
• Administers the external refueling process with fuel cards.
• Supervises and manages any additional projects as needed.

Benefits

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment
• Collective insurance: medications, health, vision, dental.
• 40h per week, full-time, permanent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees