Assistant Director (Full-Time) @ Lincoln Park Zoo

Event Network•Chicago, IL

About The Position

The Assistant Store Director (ASD), together with the Store Director (SD), leads a specific store. In partnership with the SD, the ASD builds and retains a high-performing, diverse workforce of Sales Leads and team members; communicates and advances e|n’s vision and strategy; and leads the store team in meeting financial, operating, and people objectives through execution, coaching, and accountability. The ASD shares responsibility for guest service and merchandise presentation and maintains good relations with the store’s partner while building relationships throughout the partnership. The ASD helps achieve store sales, per-cap, net income, payroll, inventory, and expense goals; develops team members; supports effective operations and loss prevention; and provides a consistent, safe, and welcoming guest experience. The role works an assigned schedule and may involve frequent standing and walking, as well as lifting and moving up to 40 pounds.

Responsibilities

Communicate clear performance and behavior expectations and hold team members and self accountable to e|n standards.
Recruit, identify, develop, train, and retain talent to meet short- and long-term business objectives.
Promote team engagement, learning, performance, and commitment through training, communication, coaching, and effective use of the performance management process.
Recognize and reward behaviors aligned with e|n core values, in partnership with the Store Director.
Address team member and guest service issues in partnership with the Store Director and Human Resources.
Build relationships with e|n team members, partner representatives, and SSC team members to support business results and initiatives.
Meet store sales, per-cap, net income, payroll, inventory, expense, and loss prevention goals.
Analyze reports and business trends, identify opportunities and issues, and collaborate with the Store Director on store strategies and payroll utilization.
Execute short- and long-term business goals and communicate e|n’s strategic direction to the store team.
Coordinate store goals using the planning pyramid and respond to communications in a timely manner.
Train and support team members in providing friendly, knowledgeable, and efficient service consistent with e|n guest service and partner guidelines.
Maintain visual presentation directives and develop talent to present merchandise in accordance with e|n standards.
Champion e|n initiatives and ensure their sustainability.
Complete required non-revenue-generating tasks, including expense control and loss prevention training.
Ensure team members exceed e|n Cares standards and maintain a clean, organized, and safe shopping environment.
Share partner and market insights with Store Operations and Purchasing Teams to inform growth strategies.
Develop and maintain strong partner relationships and participate in regional philanthropic activities.
Work the assigned schedule.