Assistant Director (Full-Time) @ Lincoln Park Zoo

Event Network•Chicago, IL

15h•$18 - $19

About The Position

The Assistant Director (Assistant Store Director) partners with the Store Director to lead a specific store at Lincoln Park Zoo. The role helps build and retain a high-performing, diverse workforce and communicates and executes Event Network’s vision and strategy with store team members and the partner’s management team. In partnership with the Store Director, the Assistant Director leads the team toward sales, per-cap, net income, operating, and people objectives through execution, coaching, and accountability. The role is also responsible for guest service, merchandise presentation, partner relations, and maintaining relationships throughout the partnership. The Assistant Director supports team-member recruiting, development, training, performance management, retention, and recognition; addresses HR and guest-service issues with the Store Director and HR; and fosters relationships with Event Network, partner, and SSC team members. The role analyzes business reports and trends, manages payroll and expenses within budget, supports inventory and loss-prevention goals, executes store plans and company initiatives, and maintains visual presentation standards. It also helps ensure a friendly, knowledgeable, efficient guest experience and a clean, organized, and safe shopping environment. The position pays $18–$19 per hour. Physical requirements include frequently standing, walking, and handling objects; occasionally reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling; and frequently lifting or moving up to 40 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Ability to meet the physical demands of the role, including frequently standing, walking, and using hands to finger, handle, or feel.
Ability to occasionally reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 40 pounds.

Responsibilities

Communicate performance and behavior expectations and hold team members and self accountable to company standards.
Recruit talent and identify, develop, and leverage team members’ abilities to meet business objectives.
Train and communicate with team members to foster engagement, learning, and commitment; model company values and create a learning environment.
Use the performance management process to maximize individual and team performance; motivate, retain, and recognize team members, and address performance gaps.
Resolve HR and guest-service issues in partnership with the Store Director and HR.
Build relationships with team members, partners, and SSC colleagues to support store results and business initiatives.
Achieve store sales, per-cap, and net income budgets, as well as payroll, inventory, and expense targets.
Work with the Store Director to optimize payroll, analyze reports and business trends, resolve issues, and develop strategies to meet shrink goals; pass Loss Prevention audits.
Execute short- and long-term business goals and communicate and implement the company’s strategic direction and store plans.
Work the assigned schedule and respond to communications in a timely manner.
Train and support team members in delivering a consistent, friendly, knowledgeable, and efficient guest experience in accordance with company and partner guidelines.
Maintain visual presentation standards and train team members to create compelling store displays.
Champion company initiatives and ensure their sustainability; perform required non-revenue-generating tasks such as expense control and loss-prevention training.
Provide overall guest-service leadership and ensure team members exceed e|n Cares standards.
Share partner and market insights with Store Operations and Purchasing teams to inform growth strategies.
Develop and maintain strong partner relationships, supporting long-term collaboration.
Maintain a clean, organized, and safe environment for guests.
Participate in regional philanthropic activities.