Assistant Director, Public Safety Operations

St. John's University • Queens Campus, NY

4d • Onsite

About The Position

The Assistant Director, Public Safety Operations serves as the Queens campus operational owner and event security authority. The role ensures consistent staffing standards, inspections, performance management, and risk-tiered event planning. It oversees daily operational deployment and redeployment, supervises operational standards and coaching, and approves event security plans and staffing models within delegated authority.

The position coordinates campus operations and emergency response, supervises assigned personnel, monitors operational readiness, and collaborates with university stakeholders on event planning and execution. It works in both office and field environments, including extensive campus movement and outdoor activity during events. Evening, weekend, and holiday availability is required based on operational and event needs. The position may be designated essential personnel and may require response during emergencies, severe weather, or campus disruptions.

Requirements

• Bachelor's degree required; an equivalent combination of education and progressively responsible experience may be considered per University practice.
• Significant experience in public safety/security operations, law enforcement, campus safety, or a comparable operational leadership environment.
• Supervisory experience with responsibility for staffing, deployment, coaching, and performance management.
• Experience planning or overseeing events, special operations, or risk-based operational deployments.
• Demonstrated ability to make sound operational decisions under pressure and coordinate across multiple stakeholders.
• Strong written and verbal communication skills, including the ability to document plans, inspections, and follow-up actions.
• Evening, weekend, and holiday availability based on operational and event needs.
• May be required to respond during emergencies, severe weather, or campus disruptions if designated essential personnel.

Nice To Haves

• Experience in higher education public safety and campus event security planning.
• Experience with incident command principles, emergency operations coordination, and after-action processes.
• Familiarity with dispatch coordination, staffing models, and post inspection/quality assurance practices.
• Experience using scheduling, incident reporting, and event planning tools/systems.

Responsibilities

• Manage day-to-day Queens campus operations, including post coverage, minimum staffing compliance, deployment adjustments, and operational issue resolution.
• Redeploy resources in response to changing conditions, incident activity, staffing shortages, or emergent safety needs while maintaining core coverage standards.
• Coordinate execution expectations with dispatch and field supervisors to support consistent service delivery.
• Manage and approve time and attendance for Public Safety personnel, including Sergeants and, at times, Officers.
• Manage and oversee the Public Safety fleet, radios, and other operational resources, including signage and traffic materials.
• Directly supervise, coach, and set performance expectations for assigned supervisors/officers and event-related supervisory staff.
• Align coaching, evaluations, and accountability practices with operational standards, professionalism, and community engagement expectations.
• Address performance issues, recurring deficiencies, and training needs through documented follow-up and coordination with leadership or HR as appropriate.
• Conduct frequent and random post inspections to verify staffing, readiness, professionalism, and adherence to post expectations.
• Document inspection results, identify recurring gaps, and implement corrective actions or coaching to reduce repeat deficiencies.
• Track inspection outcomes and use trends to improve operational reliability.
• Support emergency response coordination on the Queens campus and provide command-level updates to leadership as required.
• Serve in an operational leadership role during major incidents and higher-risk events, coordinating internal and external partners as needed.
• Support after-action review inputs and operational refinement following significant incidents or events.
• Coordinate with Student Affairs, Athletics, Conference Services, Residence Life, Facilities, and Technology partners on event planning inputs and execution readiness.
• Lead recurring event pipeline reviews and operations status discussions with stakeholders.
• Provide concise updates to leadership on staffing, inspections, event readiness, and operational trends.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• Tuition remission
• 403(b) employer contribution
• Employee assistance program
• Liberal paid time off policies
• Access to performing arts, libraries, bookstores, dining facilities, campus recreation, and sporting events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager