Assistant Director of Ticket Operations AS8634

Oklahoma State University•Stillwater, OK

8d•Onsite

About The Position

Responsibilities include but not limited to all ticketing facets of two or more sports and other ticket programs, including potential travel for preseason and post-season play, Big 12 championships, NCAA Championship events and other responsibilities directed by supervisor. Additional sport specific management duties as designated. Under supervision of leadership and in collaboration with Sales, POSSE (annual giving), marketing, and Analytics, lead development of ticket pricing, packaging, and key dates such as renewals, on-sales, seat selections, etc. This position will also assist with inbound sales and service during periods of high call or in-person volume. Due to communication expectations of the position, the incumbent will be required to maintain cellular or other electronic communication device. The incumbent's salary includes compensation to apply toward the use of their personal cellular device.

Requirements

Bachelor's degree in Marketing, Communications, Business Administration or related field (degree must be conferred on or before agreed upon start date).
Three years of customer service, public relations and/or computer experience.
Management, organizational, interpersonal and communication skills.
Customer service skills including communications, problem solving, flexibility, and strong phone skills.
Ability to interpret, understand, implement, and manage multiple tasks simultaneously.
Proficiency with computer operations.
Must be able to lift up to 50 pounds.
Must be able to stand up to 3 hours.

Nice To Haves

Master's degree in Marketing, Communications, Business Administration or related field.
Knowledge of Paciolan software.
Experience in Athletic Ticketing.
Knowledge of NCAA and Big 12 Conference rules and regulations.

Responsibilities

Manage all ticketing facets of two or more sports and other ticket programs.
Potentially travel for preseason and post-season play, Big 12 championships, NCAA Championship events.
Perform other responsibilities as directed by supervisor.
Undertake additional sport-specific management duties as designated.
Lead the development of ticket pricing, packaging, and key dates (renewals, on-sales, seat selections) in collaboration with Sales, POSSE, marketing, and Analytics.
Assist with inbound sales and service during periods of high call or in-person volume.
Maintain cellular or other electronic communication device.