Associate Director, Athletics Ticket Operations
About The Position
Plan and develop daily business functions for various departments within the athletic organization. Ensure the athletic organization maintains a favorable public and stakeholder perception while fulfilling the organization's strategic mission. Manage game day operations for assigned Texas Tech athletic events, including post-game summaries, attendance tracking, and sales reporting. Process daily deposits and reconciliations for the ticket operations unit, including complimentary ticket reconciliations. Deliver exceptional customer service to all constituents through inbound/outbound calls, email communication, and day-of-game ticket sales. Maintain and manage ticketing system databases, including Paciolan and Salesforce. Supervise, train, and schedule part-time and student staff. Assist with the daily operations of the ticket office. Support the achievement of defined revenue goals for each sport as established by the Athletic Department. Assist with the season ticket renewal process for all ticketed events. Perform other duties as assigned by the Assistant AD of Ticket Operations and the Associate Athletic Director for Ticket Services. Build and configure seasons, events, and individual games using Paciolan software. Develop and maintain relationships with season ticket holders and donors. Oversee/coordinate assignment and distribution of away game and postseason tickets in conjunction with the Red Raider Club and priority points system. Prepare and submit work orders and purchase orders; complete P-Card reconciliations for Ticket Operations and Sales staff. Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
Requirements
- Bachelor's degree in a related field plus three years related experience; OR a combination of related education and/or experience to equal seven years.
Responsibilities
- Plan and develop daily business functions for various departments within the athletic organization.
- Ensure the athletic organization maintains a favorable public and stakeholder perception while fulfilling the organization's strategic mission.
- Manage game day operations for assigned Texas Tech athletic events, including post-game summaries, attendance tracking, and sales reporting.
- Process daily deposits and reconciliations for the ticket operations unit, including complimentary ticket reconciliations.
- Deliver exceptional customer service to all constituents through inbound/outbound calls, email communication, and day-of-game ticket sales.
- Maintain and manage ticketing system databases, including Paciolan and Salesforce.
- Supervise, train, and schedule part-time and student staff.
- Assist with the daily operations of the ticket office.
- Support the achievement of defined revenue goals for each sport as established by the Athletic Department.
- Assist with the season ticket renewal process for all ticketed events.
- Build and configure seasons, events, and individual games using Paciolan software.
- Develop and maintain relationships with season ticket holders and donors.
- Oversee/coordinate assignment and distribution of away game and postseason tickets in conjunction with the Red Raider Club and priority points system.
- Prepare and submit work orders and purchase orders; complete P-Card reconciliations for Ticket Operations and Sales staff.
- Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
