Athletics Ticket Representative

Brown University•Houston, TX

1d•Onsite

About The Position

Brown University Athletics is currently seeking candidates for the Athletics Ticket Representative. Located in Providence, Rhode Island, and a member of the Ivy League, our intercollegiate athletics program consists of 38 varsity teams with approximately 1,000 athletes who participate within the National Collegiate Athletic Association (NCAA-D1). This part-time, 11-month seasonal position is responsible for selling tickets and will-call at various athletic events.

Requirements

Prior experience in customer service or hospitality industry.
Prior experience with event tickets or cash handling.
Ability to handle conflict and pressure and direct questions and complaints to the appropriate person.
Math skills to accurately calculate charges and make change in a high-pressure situation.
Requires knowledge of, or demonstrated ability to learn, specific ticketing protocols and rules pertaining to Ivy League and NCAA.
Possess a willingness and ability to support a diverse and inclusive environment.
Basic proficiency in Excel, Word, internet and email capabilities.

Responsibilities

Providing excellent customer service at home athletic events.
Process sales in AudienceView ticketing system.
Ensure PCI compliance with cash control process.
Managing complimentary tickets at will-call.
Scanning tickets and all-season passes.
Assisting guests with online ticket purchases at varied athletic events.
Assisting guests to their seats and/or reviewing their tickets to monitor access to reserved seats/hospitality sections.
All division employees are required to demonstrate exemplary ethical conduct and conformance to NCAA rules and regulations; the duties of the position are to be performed in compliance with all NCAA, Ivy League rules and regulations; and any rules violations on behalf of themselves or any knowledge of violations within the division are to be reported to the compliance office and appropriate parties.
Employees in coaching positions must receive annual rules education on NCAA legislation related to recruiting by the compliance office and maintain current AED/CPR and First Aid certification (certification is available at no cost through the Division).