Assistant Director, Ticket Operations

Auburn University•Auburn, AL

1d•Onsite

About The Position

Join Auburn Athletics in a fast-paced ticketing role where you’ll help drive the fan experience! Auburn Athletics is excited to begin the search for an Assistant Director, Ticket Operations! This role aids in managing and leading the athletic department's ticketing operations (Football, Men's & Women's Basketball, Gymnastics, Baseball and Softball). Responsibilities include customer service, game-day operations, sport-specific ticketing operations, back-office ticketing software and technology management, and conflict resolution. This individual aids in the selection and training of all student interns. All operations must be completed in compliance with the Tigers Unlimited priority system, University Auditing, State, National Collegiate Athletic Association (NCAA), and Southeastern Conference (SEC) policies and procedures.

Requirements

Bachelor's degree
2 years of experience in ticketing operations or customer service.

Nice To Haves

Experience in intercollegiate or professional sports ticket sales or operations is desired.

Responsibilities

Aids in the day-to-day operation of the ticket office including daily customer service work, overall supervision of ticket office personnel, and gameday operations for all sports.
Responsible for assisting patrons on the phone, in person, as well as through email communications, including the general ticket office email account.
Serves as first line of supervision beyond part-time staff and student employees.
Manages all facets of ticket operations for select sport(s) including ticket allocation, seat changes, set up, and ticket printing & delivery. Manages post-season ticket operations for select sport(s) and events.
Aids in the resolution of customer complaints or problems for donors, athletic coaches and staff, Auburn faculty and staff, alumni, public ticket purchasers, and other assorted groups.
Works in conjunction with Tigers Unlimited, Ticket Sales, Marketing, and Communications on ticket sales plans, strategy, and timelines.
Aids in all reporting, requests, and Equerry reports regarding select sports.
Aids in the screening, hiring, and training of ticket office student interns.
Travels to select events to administer and distribute player, coach, and administrator tickets and will call.
Responsible for compliance with all state, University, National Collegiate Athletic Association (NCAA), and Southeastern Conference (SEC) rules regarding ticket sales and distribution.