Director of Ticket Sales and Operations - UNCAsheville

Taymar Sales U•Asheville, NC

2d•Onsite

About The Position

The Director of Ticket Sales & Operations at University of North Carolina Asheville (UNC-A) will oversee day-to-day box office operations and serve as a critical driver of ticket revenue through outbound sales strategies. Reporting to the Taymar Sales U. Senior Vice President and in close collaboration with UNC-A Athletics leadership, this role is responsible for all aspects of ticket operations, financial reporting, inventory management, and customer service. In addition, the Director will play an active role in selling season tickets, group packages, and premium inventory across UNC-A's portfolio of ticketed sports.

Requirements

3+ years’ experience in ticket sales, management, and ticket operations
Passion for sales and revenue generation, with strong organization skills, work ethic, and positive attitude
Demonstrated ability to hire, train and lead a sales team.
Experience in various ticketing systems.
Ability to schedule, lead and manage a sales team and gameday box office staff.

Responsibilities

Direct oversight of ticket sales strategy and execution for all ticketed athletic events.
Implement and exceed all team ticket sales revenue goals.
Exceed all personal revenue goals and personal sales activity metrics of outbound weekly calls.
Develop comprehensive sales campaign in the areas of new season tickets, group sales and retention.
Meet and work collaboratively with senior administration within the athletics department.
Oversee and deploy digital marketing strategies to increase sales and lead generation.
Work with Athletics Department senior staff to determine ticket pricing, benefits, and programming.
Oversee all aspects of ticket operations strategy and execution for athletics.
Hire, train, and manage all gameday box office staff for all ticketed sports.
Initiate and execute ticket system builds within ticket system.
Generate reports and accurately track overall ticketing revenue pace towards goals.
Manage inventory across all ticketed events.
Provide scheduling, leadership, and direction to gameday box office team.
Work effectively under pressure in a fast-paced environment to produce accurate results.
Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers.