Assistant Director of Site Operations

Mobile Loaves & Fishes • Austin, TX

4d • Onsite

About The Position

Mobile Loaves & Fishes (MLF) is a social outreach ministry founded in Austin, Texas, in 1998. Its programs include the Truck Ministry, Community First! Village, and Community Works. Community First! Village provides affordable permanent housing and a supportive community for people coming out of chronic homelessness and is undergoing a major expansion.

The Assistant Director of Site Operations directs the care and stewardship of homes, buildings, and grounds at Community First! Village. The role develops strategy for the Site Operations department and directly oversees teams responsible for maintenance and warranty management throughout the lifecycle of homes, public buildings, and grounds. It ensures facilities meet the operational needs of residents and staff and collaborates with Site Development and Construction teams on the handover of newly completed homes and buildings.

This is a full-time, exempt position reporting to the Senior Director of Site Operations. Hours are flexible to fit operational needs but typically run 8 a.m.–5 p.m., Monday through Friday; some nights and weekends may be required. The position is based at Community First! Village in Austin, Texas.

Requirements

• Personal commitment to Christian beliefs and practices founded in the Gospel of Jesus Christ, and willingness to lead others through this lens.
• Commitment to serving people who have experienced homelessness and alignment with MLF’s vision, mission, core values, and goals.
• High school diploma or GED.
• 5–7 years of experience overseeing large facilities and/or complex properties, including managing teams, budgets, and operational functions.
• Strong managerial experience in the number of individuals managed and breadth of teams or programs managed.
• Proven coaching and leadership skills, with the ability to lead teams collaboratively toward excellence and effectiveness.
• Strong project and process management skills, including scope definition, time and budget estimation, and contractor/vendor management.
• Extensive experience managing operational budgets, including expense tracking and planning and forecasting future costs.
• Working knowledge of building systems and equipment operation and maintenance.
• Knowledge of site safety and building-code compliance, including OSHA, ADA, and fire-code requirements.
• Excellent verbal and written communication skills.
• High emotional intelligence, with strong conflict-resolution and interpersonal skills.
• Ability to build and strengthen relationships with staff, volunteers, donors, vendors, and community members.
• Strong organizational and time-management skills and attention to detail; ability to resolve problems under pressure and make sound decisions.
• Dependability and accountability for deadlines and commitments.
• Action-oriented, results-driven approach and a strong track record of completing projects.
• Strong computer skills, including proficiency in Microsoft 365, especially Excel.
• Valid driver’s license.
• Ability to move about all phases of Community First! Village.
• Ability to work outdoors in varying weather conditions and around fumes, airborne particles, and moving mechanical parts and equipment.

Nice To Haves

• College coursework or a college degree preferred.
• Experience using AppFolio and Asana, or ability to learn these tools quickly.

Responsibilities

• Develop high-level strategy for the Site Operations department so the built environment meets the needs of residents, staff, and visitors now and in the future.
• Oversee the Home and Building Maintenance, Fleet, Janitorial, and Property Beautification teams, ensuring homes, buildings, and grounds are safe, clean, and functional.
• Improve departmental efficiency by implementing technology and knowledge-management solutions to streamline processes and procedures.
• Develop and manage annual operating budgets for the teams overseen.
• Lead strategy for reactive maintenance of homes, buildings, and grounds, with a focus on resident and staff satisfaction.
• Provide strategic leadership for long-term asset management, including preventive maintenance, efficient utility use, and lifecycle planning.
• Oversee public safety strategy for buildings and grounds, including safety equipment, code compliance, and emergency response.
• Liaise with other MLF departments on site operations needs for community and public events, volunteer engagement, weather events, and after-hours protocols.
• Support team managers in building vendor and service-provider relationships, including negotiating and managing service and supply contracts.
• Direct capacity management for Site Operations functions, including volunteer engagement and Dignified Income work opportunities for Community First! Village neighbors.
• Hire, develop, and retain managers for each team, fostering accountability, collaboration, and continuous improvement.
• Mentor team managers through ongoing support, feedback, and professional development.
• Perform other duties and responsibilities as needed.
• Collaborate with Site Development and Construction teams to ensure smooth turnover of newly completed homes and buildings.

Benefits

• Day-one, 100% employer-paid health, dental, vision, life, short-term disability, and long-term disability insurance.
• Generous paid time off and holiday pay.
• Matching 401(k) retirement plan.
• Corporate discount program.
• Professional development opportunities.
• Employee Assistance Program.
• Paid parental leave.
• Wellness partnership benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED