Site Operations Director
About The Position
The Site Operations Director oversees clinic personnel and clinic-based services, ensuring efficient operations and adherence to HealthLinc policies and procedures. The role acts as a resource for support staff, assists with hiring quality staff, and works closely with the Assistant Site Operation Director and Site Medical Director. The position reports to the Chief Operating Officer. The director coordinates personnel and practice activities, supports high-quality patient-centered care, manages operational and budget processes, and ensures compliance, safety, facility, and service standards. The role also supports community outreach and quality improvement initiatives aligned with the Patient-Centered Medical Home (PCMH). Site-specific duties may include supervising the Nurse Practitioner Residency Program and coordinating schedules and training for the Telehealth unit.
Responsibilities
- Supervises and coordinates personnel actions, including recruiting, directing, training, competencies, performance appraisals, promotions, time and attendance monitoring, and vacation schedules.
- Maintains knowledge of support staff roles and areas of practice to provide continuity of services during vacancies.
- Reviews operational procedures and recommends changes to the COO to support patient-centered care, productivity, risk management, cost savings, employee engagement, and patient satisfaction.
- Plans and oversees practice activities, including monthly staff meetings and preparation of agendas.
- Coordinates with Finance on billing issues, timely closure of encounters, and the budget process.
- Ensures patient concerns are handled appropriately by recommending and implementing corrective actions and documenting and reporting results.
- Coordinates with the Site Medical Director on clinical staff scheduling, including after-hours call, to ensure appropriate coverage.
- Monitors staff appearance, practice knowledge, and professionalism; assigns mentors and participates in new staff onboarding.
- Provides leadership, conflict resolution, and motivation, and promotes teamwork to help staff achieve agency goals and productivity thresholds.
- Maintains compliance with Compliance policies, FTCA, and the Code of Conduct, and reports concerns to the COO with appropriate resolution and follow-up.
- Ensures staff follow HealthLinc policies and procedures, manuals, OSHA, HIPAA, and HealthLinc regulations.
- Ensures bank deposits are made daily.
- Participates in community outreach projects coordinated with the COO.
- Assists with development of the annual HealthLinc budget and employee engagement budget.
- Ensures assigned staff have adequate equipment, materials, and supplies to work efficiently, safely, and cost-effectively.
- Responds promptly in crisis situations and ensures staff know safety policies and procedures.
- Conducts emergency drills and ensures documentation is recorded and available for inspections.
- Ensures the facility is clean, sanitary, safe, and orderly in coordination with the Facilities Manager.
- May supervise the Nurse Practitioner Residency Program at the site.
- Coordinates schedules and training for the Telehealth unit at the site.
- Approves purchase orders for all departments and budgets.
- Engages in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
- Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
