Assistant Director of Parking Services

LAZ Parking Georgia•Atlanta, GA

81d•Onsite

About The Position

Our Assistant Director of Parking Services must be a highly motivated self-starter, capable of leading as many as 200 management, supervisory, maintenance, valet, and attendant employees at any time throughout the year. The Assistant Director of Parking Services supports the Director of Parking Services with a complete oversight of the daily operations of the department, provides leadership, and direction for the hourly associates in the most efficient and effective manner possible, while maintaining the company’s expected high-quality standards. They will address customer service needs, perform safety inspections, and train employees to service the parking and shuttle needs for The Battery Atlanta and The Atlanta Braves. The Atlanta Braves prefers someone who is seasoned in large event management, working throughout large organizations such as the Braves, managing the many needs of all stakeholders – internal and external.

Requirements

Bachelor's Degree or equivalent work experience.
5+ years in Management role.
Operations experience required.
The Atlanta Braves prefers someone who is seasoned in large event management, working throughout large organizations such as the Braves, managing the many needs of all stakeholders – internal and external.
P&L experience.
Strong organizational skills.
Proficient knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Ability to work independently and multi-task.
Demonstrates a sense of urgency and timeliness/ability to meet deadlines.
Strong customer service skills and abilities.
Strong decision-making skills.
Conflict resolution skills.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude)
Ability to encourage open expressions of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Ability to seek improvement and create an environment of idea sharing and creative problem solving.

Responsibilities

Handle Tenant relations throughout the property.
Responsible for developing client relationships and business retention.
Lead, direct, and develop a team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
Identifying high potential employees to support the organization’s continued growth.
Organize and narrate parking management skills for Supervisors and hourly staff.
Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
Daily, Weekly, Monthly, and Annual financial and operational reports as required.
Managing, planning, scheduling, training, and directing the activities of Supervisors and Hourly staff.
Work with vendors such as shuttles to ensure we are getting the best rate, and they are scheduled appropriately.
Organize and manage the oversight of event operations within LAZ Parking.
Monitor, review, and analyze the market rate structures.
Implementation and completion of other projects, programs, and initiatives that may arise.
Ensure all AP accounts are invoiced and paid promptly according to company guidelines.
Build our “Never Ever Give Up” culture.
Ensure compliance with loss prevention, claim reporting, quality assurance, labor laws and standard operating procedures.