Assistant Director of Operations at Towson University

COCM • Towson, MD

35d • $70,000 - $75,000 • Onsite

About The Position

The Assistant Director of Operations at Millennium Hall at Towson University works under the direct supervision of the Area Manager. The role oversees leasing, occupancy, re-leasing, unit transfers, resident accounts, and delinquency management, while maintaining a customer-focused and professional approach with internal and external customers. It is an in-office position, with regular hours Monday through Friday from 9:00 a.m. to 5:00 p.m. Additional evening and weekend work is required during high-volume periods, and the role participates in an evening and weekend on-call rotation. On-call staff must live within a 30-minute response radius and have reliable transportation.

The position supervises one professional Office Manager and coordinates with the Facilities Director and maintenance team on residence hall operations, facilities issues, and seasonal turnover. The work environment is mid-to-high paced with usually moderate noise. The role is regularly performed sitting, with frequent walking, stair climbing, and reaching; occasional standing, stooping, kneeling, crouching, crawling, and lifting or moving up to 35 pounds are also required.

The stated salary range is $70,000 to $75,000 per year, commensurate with experience. The company offers a competitive benefits package that includes health, dental, and vision coverage and a 401(k). COCM also offers eligible employees an opportunity to participate in its Employee Stock Ownership Plan, subject to the plan's terms, including applicable service requirements.

Requirements

• Bachelor’s degree.
• Two to three years of experience in student housing operations at a college or university, or related property management experience overseeing leasing and assignments.
• Supervisory experience with full-time staff.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines effectively.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to participate in an after-hours on-call rotation and respond to campus within 30 minutes.
• Ability to move and lift up to 35 pounds.
• Ability to work 100% in-office Monday through Friday during posted office hours.
• Live within a 30-minute response radius of the community while on call and have reliable transportation.

Nice To Haves

• Master’s degree in a related field.

Responsibilities

• Oversee the day-to-day leasing process, including online applications, website management, prospective resident interest tracking, lease paperwork, fee receipts, and data entry.
• Respond to prospective and current resident inquiries about leasing, eligibility, move-in, lease renewals, room transfers, and other occupancy issues.
• Enter resident, assignment, and account information into the Entrada and University Residential Systems databases.
• Coordinate re-leasing, including meeting with transitioning residents, explaining the process, completing paperwork, and updating computer records.
• Learn front-office operations and customer service procedures to effectively supervise the Office Manager.
• Maintain accurate, organized records of occupancy changes and coordinate room transfers.
• Submit weekly and monthly reports on leasing, occupancy, and delinquencies.
• Coordinate resident communications about rent due dates, payment arrangements, and delinquencies; collect rent and issue receipts when needed.
• Supervise, hire, and train one professional Office Manager; manage workflow, provide performance feedback, and approve payroll.
• Assist with opening and transitioning the community at the beginning and end of each term and during officially scheduled breaks.
• Participate in evening and weekend on-call duty, respond to emergency calls, assess situations, and determine an appropriate course of action.
• Conduct weekly residence hall walkthroughs and submit needed work orders to the Facilities Director within 24 hours.
• Maintain building amenities and provide input on new amenities.
• Manage the winter and summer turn spreadsheet with the Facilities Director to support residence hall turnover.
• Monitor facility issues and concerns, inform the Area Manager and Facilities Director of unresolved issues, and help the maintenance team report maintenance needs.

Benefits

• Competitive benefits package.
• Health benefits.
• Dental benefits.
• Vision coverage.
• 401(k).
• Eligible employees may participate in COCM’s Employee Stock Ownership Plan, subject to plan terms and applicable service requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager