Assistant Director of Operations

C&S Wholesale Grocers•York, PA

23d

About The Position

The Assistant Director of Operations evaluates the performance and potential of distribution center functions, addresses performance gaps, and takes corrective action to meet operating objectives. The role supports the preparation and execution of annual campus operations plans and forecasts staffing, equipment, and scheduling needs for peak and holiday periods. The position promotes high customer service expectations, monitors results, and addresses service gaps. It communicates with account teams, customer service, senior leadership, and customers about late deliveries, special requests, and service issues. The Assistant Director directs the adoption and use of improved processes, new assets, and facilities, and is accountable for achieving incremental business results from those investments. The role also collaborates across business units to support customer satisfaction and company initiatives. The position maintains a safe environment for team members and visitors, ensuring compliance with company policies and health and safety regulations. It oversees recordkeeping, regulatory compliance, inspections, audits, safety training, and associate development. The role supports performance improvement goals, conducts performance appraisals, and contributes to succession planning, team building, and engagement activities. The working environment includes perishable, freezer, and store/grocery warehouse areas, as well as an office. The position primarily involves sitting at a workstation and using a computer, with walking in outdoor and/or warehouse environments. Travel is not required.

Requirements

Bachelor's degree in General Studies.
7–10 years of work experience in retail operations, distribution, transportation, logistics, and/or supply chain management, or an equivalent combination of education and experience.
Extensive experience and skill in retail distribution processes, logistics, supply chain management, warehouse operations, and transportation operations.
Familiarity with D.O.T. regulations and tractor/trailer operations.
Strong leadership skills, including team facilitation, training, and motivation.
Ability to work well with team members at all levels and with different backgrounds and needs.

Responsibilities

Evaluate distribution center functions, address performance gaps, and take corrective action to meet operating objectives.
Support preparation and execution of annual operation plans for campus operations.
Forecast and develop plans for peak and holiday staffing, equipment, and scheduling.
Set customer service expectations, monitor results, and address gaps.
Communicate with account teams, customer service, senior leadership, and customers regarding late deliveries, special requests, and service gaps.
Direct adoption and use of improved processes, new assets, and new facilities, and achieve incremental business results from these investments.
Collaborate with other business units to support customer satisfaction, company initiatives, and business results.
Maintain a safe environment for team members and visitors in accordance with company policies and health and safety regulations.
Oversee recordkeeping, regulatory compliance, inspections, audits, safety training, and associate development.
Assist in developing individual and team performance improvement goals aligned with campus and company objectives.
Conduct performance appraisals.
Support succession planning, team building, and engagement activities.