Assistant Director of Occupancy Management and Information Technology

Winston-Salem State University•Winston-Salem, NC

About The Position

The Department of Housing and Residence Life at Winston-Salem State University is excited to invite applications for the position of Assistant Director of Occupancy Management and Information Technology. This is an opportunity to join a collaborative team dedicated to enhancing the residential experience through strategic leadership and innovative technology solutions. Assistant Director of Occupancy Management and Information Technology is a key leadership role within Housing and Residence Life, responsible for overseeing all aspects of occupancy planning, housing assignments, and data-driven decision-making through effective use of technology, primarily the StarRez Housing Management System. This role serves as the primary system administrator for StarRez and provides technical, analytical, and strategic support to ensure seamless housing experience for students and staff. This role has a dual reporting structure and is primarily located within the Department of Housing and Residence Life, with an additional reporting line to the Office of Information Technology. The Assistant Director collaborates with university departments, including Information Technology, Institutional Research, Enrollment Management, and Facilities, to align housing operations with institutional goals. This position supervises occupancy workflows, ensures accurate and timely reporting, and leads process improvement initiatives leveraging housing data and system capabilities.

Requirements

2 years of direct experience using and administering StarRez
Experience with Ellucian Banner, Single Sign-On systems, and enterprise software integrations.
Experience managing system implementations or upgrades, including project coordination and end-user training.
Familiarity with FERPA, data privacy standards, and university housing policies.
Knowledge of North Carolina information systems (e.g., Banner, StarRez, RMS Mercury)
Knowledge of federal and state law in housing (e.g., Americans with Disabilities Act, Fair Housing Act)
Experience in housing assignment-related work including housing applications and contracts
Experience working in a computerized Housing Management System environment
Familiarity with Maxient student conduct software

Responsibilities

Develop, manage, and monitor all housing assignment processes for academic year, summer, and break housing using StarRez.
Oversee room selection, waitlist management, roommate matching, and reassignment processes.
Analyze occupancy trends, forecast housing demand, and provide recommendations for space utilization and expansion planning.
Collaborate with Admissions, Orientation, and Residence Life to coordinate timely student placements.
Maintain data accuracy for housing assignments, billing, and student records across systems (e.g., Banner).
Serve as the primary administrator and subject matter expert for the StarRez platform.
Design, configure, and maintain StarRez portals, workflows, forms, reports, templates, and automated processes.
Lead StarRez-related projects including system upgrades, module integrations, and implementation of new functionalities.
Provide training, documentation, and support for staff and end-users related to StarRez use.
Ensure data integrity and system security protocols in coordination with campus IT and StarRez support.
Act as the departmental liaison to campus IT and external vendors regarding housing systems and integrations.
Support the integration and data flow between StarRez and university systems (e.g., Banner, Single Sign-On, payment systems).
Use data visualization tools (e.g., Tableau, Power BI) to create reports and dashboards for senior leadership and operational needs.
Provide statistical and analytical reports related to occupancy, assignments, retention, and housing trends.
Support strategic initiatives through occupancy analysis, space management, and system development.
Participate in departmental and divisional assessment efforts by developing and analyzing surveys and reports related to housing satisfaction and utilization.
Contribute to policy development and process improvements to enhance the residential experience.
Supervise the Coordinator(s) for Housing Assignments involved in housing operations, assignments, or data entry.
Serve on departmental and university-wide committees related to technology, data management, and strategic planning.
Collaborate with Facilities, Residence Life, Campus Police, and Business Services to ensure coordinated support for student housing.