Assistant Director of Human Resources

Omni Hotels & Spas•Atlanta, GA

About The Position

The Assistant Director of Human Resources assists with and supervises all aspects of Human Resources, including recruitment, benefits, training, associate relations, safety and Workers’ Compensation, liability prevention, and legal compliance. The role advises the Director of HR and hotel leaders, supervises and trains HR team members, and may fulfill the Director of HR’s responsibilities in their absence. It supports the hotel’s culture, leadership, associate engagement, workforce planning, compensation, and recruitment efforts while ensuring compliance with Omni standards and applicable laws. The position oversees HR programs and processes such as onboarding, terminations, training, performance appraisals, salary adjustments, recognition, associate communications, and employee events. It maintains associate records and service procedures, conducts investigations and exit interviews, supports employment litigation responses, monitors departmental expenses, and participates in budgeting and forecasting. The role also works with hotel leadership to address employee relations matters, maintain succession plans, and protect the company’s legal interests.

Requirements

At least 3 years of Human Resources experience.
At least 2 years of experience in a Human Resources leadership role.
Significant employee relations experience at a decision-making level, including conducting investigations, managing coaching and counseling, and handling grievances.
Well-rounded Human Resources background with solid experience in employee relations, benefits, training, safety, liability avoidance, and compliance.
Bachelor’s degree required.
Outstanding verbal and written communication skills.
Ability to coach, counsel, advise, mentor, and motivate associates and managers at all levels.

Nice To Haves

Hotel or resort experience strongly preferred; large hotel or resort experience preferred.
SPHR or AHLA CHRE certification preferred.
Experience conducting and implementing training and development programs.
Operations management experience preferred.

Responsibilities

Supervise and train hourly and management Human Resources team members.
Advise the Director of HR on Omni policy, culture, and leadership.
Implement training and development programs and recommend new programs based on need.
Conduct investigations and assist the Director of HR and senior leadership with employment-status decisions.
Assist the Director of HR in preparing responses to employment litigation from federal and state offices.
Fulfill the Director of HR’s responsibilities in their absence and communicate effectively with property leadership.
Guide department heads and hotel leaders on employee relations issues and help ensure leadership upholds Omni culture and complies with the law.
Assist in developing and maintaining an active succession plan for all hotel departments.
Ensure Omni benefits programs, onboarding, and terminations are implemented according to standards.
Maintain legal compliance and keep the team current on evolving legislation and compliance requirements.
Maintain Associate Service Center standard operating procedures and ensure Associate Services complies with Internal Audit requirements.
Ensure the department meets HR Assessment standards.
Implement associate feedback programs and the Associate Engagement survey, and help develop action plans based on survey results.
Ensure Omni training programs are implemented and legally required training is completed, including TIPS, food-handler, and sexual-harassment training.
Maintain neat and organized associate files.
Plan and execute associate events at least quarterly and implement Omni recognition programs, celebrating the Omni Service Champion culture.
Implement wage and salary adjustment programs using accurate market data, and administer performance appraisal and salary increase programs according to Omni standards.
Lead recruiting and employment efforts, including job fairs in the community and at colleges and universities.
Use the monthly forecasting tool to ensure departmental manpower needs are met.
Promote Omni culture and the Six Pillar philosophy on the property, adapting to situations in accordance with Omni culture and standard operating procedures.
Develop associate communications across the hotel using bulletin boards, department communication boards, posters, and flyers.
Document associate issues clearly, accurately, and promptly following counseling and disciplinary procedures.
Protect the company from legal liability.
Monitor departmental expenses through the check-book accounting process and keep associate relations and recruitment/advertising expenses within the monthly budget.
Participate in the yearly budgeting process and forecast associate-relations expenditures with the Director of HR.
Fulfill reasonable management requests as directed by the Director of HR, GM, or Managing Director.
Conduct exit interviews for terminating associates and ensure final clearance and paycheck distribution.