Assistant Director of Human Resources

The Marcus Corporation • Milwaukee, WI

1d • Onsite

About The Position

The Pfister Hotel is seeking an exceptional, people-centric Assistant Director of Human Resources to support HR operations and associate engagement. This leadership role partners closely with hotel leaders to cultivate a best-in-class associate experience through strategic oversight of employee and labor relations, onboarding, compliance, and talent development initiatives. The ideal candidate will foster a culture of excellence, inclusion, and accountability while ensuring the highest standards of service, professionalism, and workplace engagement. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

Requirements

• Minimum of 3-5 years of progressive Human Resources experience, including at least 2 years in a management or supervisory role; hospitality experience preferred.
• Bachelor’s degree in human resources, Business Administration, or a related field preferred.
• Strong knowledge of employee relations, labor relations, performance management, workplace investigations, and employment law compliance.
• Experience handling disciplinary processes, conflict resolution, terminations, and union grievances.
• Demonstrated experience coaching and supporting managers on HR policies, procedures, and employee-related matters.
• Experience facilitating onboarding, orientation, training programs, and associate development initiatives.
• Proficiency with HRIS platforms and HR technology
• Strong understanding of policy administration, standard operating procedures, compliance requirements, and audit standards.
• Excellent verbal and written communication skills, with the ability to build relationships, influence leaders, and maintain credibility across all levels of the organization.
• Proven leadership skills with experience supervising, coaching, and developing team members.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to handle sensitive and confidential information with professionalism, discretion, and sound judgment.

Nice To Haves

• Union experience is strongly preferred.

Responsibilities

• Partner with the Director of Human Resources to implement HR initiatives and support hotel objectives in alignment with business goals.
• Oversee the recruitment and selection process for management positions, including job requisitions and employment offers for non-Executive Committee roles, while providing guidance and support to the HR Generalist on hourly recruitment efforts.
• Coordinate and facilitate associate onboarding, ensuring a positive, engaging new-hire experience.
• Facilitate New Hire Orientation and the Accelerating Excellence program to support associate development and organizational culture.
• Serve as the Marcus Connect Administrator, providing system support, troubleshooting, and guidance to managers and associates.
• Support associate relations matters, including conflict resolution, performance appraisals, disciplinary actions, workplace investigations, and terminations, while ensuring consistent application of company policies and practices.
• Assist with labor relations activities, including responding to union grievances and maintaining productive relationships with union representatives.
• Implement and communicate policy updates, Standard Operating Procedures (SOPs), attendance policies, and employee handbook revisions.
• Provide manager self-service support by educating and coaching leaders on HR policies, procedures, systems, and best practices.
• Monitor and promote compliance with required safety and security training programs.
• Ensure adherence to all Marcus policies, procedures, audit requirements, and compliance standards.
• Supervise and support the HR Generalist, providing coaching, development, and direction to ensure effective delivery of HR services.
• Perform additional tasks and special projects as assigned by the Director of Human Resources.

Benefits

• Health Insurance eligible after 30 days of employment, with company-paid Life Insurance
• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, Cell Phone reimbursement, and 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters

What This Job Offers

• Job Type: Full-time
• Career Level: Manager