Asstant Executive Housekeeper

Hilton Grand Vacations•Ormond Beach, FL

About The Position

The Assistant Director of Housekeeping assists in directing and managing the housekeeping department at Casa Del Mar Resort, ensuring compliance with operating standards and supporting quality, productivity, and excellent service to guests and owners. The role leads and coordinates departmental team members and their work assignments, and demonstrates the resort’s Spirit of Service culture toward members, guests, and team members. The position oversees unit and common-area inspections, guest requests and complaints, linen and supply inventory, Lost and Found procedures, uniform exchange, laundry operations, and—where applicable—carpet and floor maintenance. It helps manage housekeeping staff and related administrative records, supports safe work practices and OSHA compliance, and follows corporate purchasing policies and controls. The role also conducts departmental meetings and undertakes other duties and special projects as assigned.

Requirements

High school diploma or GED.
Leadership ability to motivate, develop, inspire, and engage staff in a positive manner that produces business results.
Strong problem-solving, analytical, and conceptual skills.
Effective organizational skills, including the ability to prioritize and manage multiple tasks, deadlines, and competing priorities in a small-team environment.
Knowledge of housekeeping equipment and chemicals, including OSHA and Bloodborne Pathogen safety standards.
Strong written and oral interpersonal communication skills.
Ability to build and maintain productive working relationships and negotiate with internal and external clients.

Nice To Haves

Bachelor’s degree.
Previous experience as a Housekeeping Manager in a timeshare or luxury resort.
Knowledge of timeshare ownership.
Knowledge of department financials, including analysis and reporting of budgets, forecasts, inventory, and P&L statements.

Responsibilities

Assist in directing and managing housekeeping operations to meet standards for service, quality, productivity, and compliance.
Lead and coordinate housekeeping team members and their work assignments.
Inspect units and common areas to ensure they meet departmental standards.
Supervise guest requests and complaints, resolve issues, and coordinate with other departments as needed.
Help maintain accurate inventories of linens and supplies.
Oversee Lost and Found and uniform-exchange procedures.
Monitor laundry operations and assist with carpet and floor maintenance where applicable.
Ensure departmental equipment, supplies, and storage areas are properly locked and secured.
Assist with hiring, supervising, developing, disciplining, and training housekeeping staff.
Assist with administrative records, including payroll timekeeping, staff schedules, and vacation hours.
Investigate accidents when needed, initiate accident reports, and recommend corrective action.
Ensure departmental staff work safely and in accordance with OSHA regulations.
Follow corporate purchasing policies and controls, including those for outside contractor bids, budgets, and schedules.
Conduct departmental meetings.
Perform other duties and special projects as assigned.