Asstant Executive Housekeeper

Hilton Grand Vacations•Ormond Beach, FL

2d•$49,500 - $50,500•Onsite

About The Position

The Assistant Director of Housekeeping assists in directing and managing the housekeeping department to ensure operational standards, quality, productivity, and excellent service to guests and owners. The role leads and coordinates department team members, supports staffing and administrative processes, maintains departmental assets and supplies, and promotes a safe working environment in keeping with the company’s Spirit of Service culture.

Requirements

High school diploma or GED.
Strong leadership ability, including motivating, developing, inspiring, and engaging staff to produce business results.
Strong problem-solving, analytical, and conceptual skills.
Effective organizational skills, including prioritizing and managing multiple tasks, deadlines, and competing priorities in a small-team environment.
Knowledge of housekeeping equipment and chemicals, including OSHA and Bloodborne Pathogen safety standards.
Strong written and oral interpersonal communication skills, with the ability to build productive working relationships and negotiate with internal and external clients.

Nice To Haves

Bachelor’s degree.
Previous experience as a Housekeeping Manager in a timeshare or luxury resort.
Knowledge of timeshare ownership.
Knowledge of departmental financials, including analysis and reporting of budgets, forecasts, inventory, and P&L statements.

Responsibilities

Lead and coordinate housekeeping team members and their assignments to ensure efficient, productive cleaning services.
Inspect units and common areas for compliance with departmental standards.
Oversee guest requests and complaints, resolve issues, and coordinate with other departments as needed.
Help maintain accurate inventories of linens and supplies.
Help oversee Lost and Found and uniform exchange procedures.
Monitor laundry operations and assist with carpet and floor maintenance programs, as applicable to the property.
Ensure departmental equipment, supplies, and storage areas are locked and secured.
Assist with hiring, supervising, developing, disciplining, and training housekeeping staff.
Assist with administrative documentation, including payroll timekeeping records, staff schedules, and vacation hours.
Investigate accidents when needed, initiate accident reports, and recommend corrective action.
Ensure departmental staff work safely and follow OSHA regulations.
Follow corporate purchasing policies and controls, including requirements for contractor bids, budgets, and schedules.
Conduct departmental meetings.
Perform other assigned duties and special projects.