Asst. Director of Housekeeping

Paramount Hospitality Management • Orlando, FL

5h • $55,000 - $60,000 • Onsite

About The Position

Paramount Hospitality Management is seeking an experienced Assistant Director of Housekeeping to help lead the housekeeping department at the Wyndham I-Drive Avanti Resort, a 652-room, full-service resort with more than 20,000 square feet of meeting and event space in Orlando’s tourism and convention district. The position assists the Director of Housekeeping in maintaining departmental standards, guest service, staffing, budgets, inventory, and resort operations. Approximately 80% of the time is spent on the floor and around the resort supervising team performance.

The role includes inspecting guest rooms and documenting visitations, ensuring timely handling and follow-up of housekeeping dispatch calls, training and supervising staff, monitoring performance, and conducting spot checks and final inspections of deep cleans. It also involves controlling costs and linen inventory, addressing linen loss, reporting maintenance and safety issues, creating work orders in the property management system, inspecting unit assets, coordinating quick turnovers for back-to-back bookings, reporting damage, and purchasing replacement items and replenishing stock.

Paramount Hospitality Management describes itself as committed to training and development, teamwork, and exceptional guest service. Compensation is commensurate with experience and ability. The company offers career advancement opportunities and benefits, including health, dental, and vision coverage after 60 days; paid time off accrual from the first day, available to use after 90 days; company-paid life insurance; recognition programs; and employee hotel discounts.

Requirements

• At least 5 years of experience in a hotel or vacation resort environment as a Housekeeping Manager, as stated in the role overview.
• The Must Have section specifies 2–4 years of work experience as a Housekeeping Manager in a hotel or resort environment.
• At least 3 years of prior experience in a hotel or resort with more than 500 rooms.
• Effective oral and written communication skills.
• Excellent presentation and interpersonal skills, including the ability to interact effectively with all levels within the division.
• Ability to use computer systems and Microsoft Excel, PowerPoint, and Word.
• Demonstrated ability to manage conflict and resolution, stress, and time.
• Excellent customer service recovery skills and a strong sense of urgency.
• Proactive, self-motivated approach and ability to handle multiple projects and changing priorities.
• Ability to supervise team performance on the floor and around the resort for 80% of working time.

Nice To Haves

• Bilingual English and Spanish skills.

Responsibilities

• Assist the Director of Housekeeping in keeping departmental costs, including wages and operational supplies, within budgeted guidelines.
• Inspect 40 guest rooms and complete three documented visitations daily to assess consistency with departmental goals and objectives.
• Ensure housekeeping dispatch calls are handled promptly and receive appropriate follow-up to achieve guest service levels.
• Train and supervise new housekeepers and provide ongoing training to current team members.
• Monitor housekeepers’ performance and provide organization, instruction, guidance, and communication while reinforcing high standards.
• Conduct spot checks on housekeepers.
• Conduct final inspections of deep cleans.
• Help monitor and control linen inventory and organize plans to mitigate linen loss.
• Immediately report maintenance issues and safety hazards to management.
• Create maintenance work orders in the property management system.
• Conduct regular inventory and inspection of unit assets.
• Coordinate quick turnovers of homes with back-to-back bookings.
• Check for and report unit damage before the next guest arrives.
• Purchase replacement items and replenish stock, ensuring adequate supplies of high-use consumables and high-turnover items.

Benefits

• Medical, dental, and vision benefits, available after 60 days.
• Paid time off accrual beginning on the first day of employment, available to use after 90 days.
• Company-paid life insurance.
• Recognition programs and special recognition programs.
• Employee discounts at the company’s hotels and resorts.
• Career advancement and growth opportunities.
• On-the-job training.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed