Assistant Director of Group Home

Easterseals•Fort Wayne, IN

7d•Onsite

About The Position

The Assistant Director provides operational oversight, staffing stability, and leadership across assigned group homes. The role supports House Supervisors in managing their homes and promotes consistency, accountability, proactive problem-solving, and alignment with organizational expectations and regulatory standards. It includes administrative and field-based work, regular travel between assigned residential homes, and responsiveness to operational and staffing needs. The position does not involve routine direct-care coverage, although support may be provided when operational demands require it.

Requirements

Bachelor’s degree in Human Services or a related field, or at least 5 years of relevant experience in ID/IDD residential services in lieu of a degree.
At least 3 years of experience in ID/IDD residential services.
At least 2 years of supervisory or leadership experience.
Strong knowledge of residential operations, staffing management, and regulatory expectations for long-term care or ID/IDD settings.
Demonstrated ability to lead teams, manage multiple priorities, and support operational stability.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple homes and teams simultaneously.
Ability to travel between multiple residential locations.
Ability to lift, transfer, or assist individuals and/or equipment weighing up to 50 pounds as needed.
Ability to stand, walk, and move throughout residential environments for extended periods.
Ability to observe and assess home environments and staff performance and respond to urgent situations as needed.

Responsibilities

Supervise and support House Supervisors across multiple homes through regular meetings, performance discussions, coaching, guidance, and feedback.
Develop supervisors’ leadership abilities, address performance concerns, and hold supervisors accountable for home operations, staff management, outcomes, and stability.
Reinforce organizational policies, expectations, and standards.
Review staffing schedules, identify coverage gaps and risks, monitor attendance, call-offs, and overtime, and support proactive staffing strategies.
Escalate workforce concerns early and help prevent operational disruption without assuming routine direct-coverage responsibilities.
Conduct home visits, walkthroughs, and observational assessments to evaluate operations, environmental standards, safety, organization, and home presentation.
Ensure adherence to agency policies, procedures, and regulatory requirements; identify operational gaps and risks and implement corrective actions.
Reinforce expectations for daily routines, task completion, and home management.
Oversee incident reporting, documentation, follow-up, and timely escalation in accordance with agency protocols and regulatory standards.
Monitor incident, staffing, and operational trends and proactively address patterns.
Support home stability through structure, consistency, and accountability across locations.
Collaborate with Quality Assurance and leadership on compliance concerns and improvements; support readiness for state surveys, audits, and regulatory reviews, including participation as needed and follow-through on Plans of Correction.
Ensure homes maintain safe environments and respond appropriately to health and safety concerns.
Respond to operational challenges escalated by supervisors, identify early signs of instability, and support resolution of complex staffing, operational, and team issues.
Help stabilize homes experiencing performance or workflow challenges and coordinate responses during high-risk or urgent situations.
Maintain operational continuity during periods of disruption.
Promote a professional, accountable, and positive work environment; monitor morale, engagement, and team health.
Support retention and workforce-stability initiatives and encourage ownership, accountability, and leadership among supervisors.
Address team dynamics, conflict, and culture-related concerns and reinforce professionalism and performance expectations.
Maintain effective communication with House Supervisors and coordinate with QIDPs and internal departments, including Nursing, QA, and Maintenance.
Provide operational updates, insights, and feedback to the Director and ensure expectations are clearly communicated and reinforced across homes, teams, and leadership.