Assistant Director of Admissions

Montrose Behavioral Health Hospital - Adult Campus•Chicago, IL

8d•$62,067 - $74,422

About The Position

The Assistant Director of Admissions supports the leadership and daily operations of the Admissions Department, ensuring efficient, high-quality intake, assessment, and admission services. Working closely with the Director of Admissions, this role oversees staff, coordinates admission activities, maintains regulatory compliance, and supports patient access to care. The position emphasizes team development, operational oversight, relationship building, patient experience, referral partnerships, quality improvement, and safe, timely, appropriate admissions. At Montrose Behavioral Health Hospital, services include inpatient behavioral health treatment for children ages 5–12, adolescents ages 13–17, adults 18 and older, and seniors 55 and older, as well as outpatient programs for adolescents and adults. The scheduled hours are 3 p.m. to 11 p.m., Monday through Friday. Candidates must be comfortable working and walking between both buildings. The pay range is $62,067–$74,422.

Requirements

Bachelor’s degree in a social services field is required.
CPR and de-escalation/restraint certification are required; training is available upon hire and offered by the facility.
May require state licensure for the position.
Comfort working and walking between both buildings.
Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.

Nice To Haves

Master’s degree in a social services field or an RN qualification is preferred.
Two or more years of experience in a healthcare admissions role is preferred.
First aid may be required depending on the state or facility.

Responsibilities

Provide leadership to the Admissions Department and develop it as an integrated team.
Implement the business development and marketing department’s strategic plan as it relates to facility admissions and directing potential clients to treatment.
Lead efforts to address quality management issues related to crisis triage, evaluation, intake, and admission.
Assign and distribute scheduled evaluations, intakes, or admissions based on requests and hospital census.
Conduct quality assurance and quality improvement programs for crisis triage, evaluation, intake, and admission services.
Perform follow-up communications and generate recommendations for organizational leadership.
Provide orientation, in-service, and continuing education programs for department staff and other internal positions responsible for crisis triage or evaluation services.
Serve as a clinical liaison with referral sources.
Improve departmental service efficiency and quality, and develop and meet departmental goals and objectives.
Ensure the department stays current with and complies with new laws and regulations.
Train and supervise staff.
During the assigned shift, plan, assign, supervise, and perform duties needed to ensure patient safety and departmental efficiency.
Prioritize potential admissions based on patient needs and the facility’s capability and capacity to provide appropriate care.
Apply knowledge of clinical assessment, diagnoses, and interventions with patients.
Guide and direct staff and encourage mutual trust, respect, and cooperation among team members.
Ensure the EMTALA log is completed for each patient seen by Admissions, if applicable.
Participate in staff training as a preceptor for new admissions team employees.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met; and prioritize patient safety.
Perform other functions and tasks as assigned.