Assistant Director of Admissions

MeadowWood Behavioral Health Hospital•Saienni Farms, DE

12d•Onsite

About The Position

MeadowWood Behavioral Health is seeking a dynamic and compassionate Assistant Director of Admissions to direct facility admissions activities, drive the admissions process, and develop, implement, and maintain revenue-generating strategies. This role is an integral part of the Admissions Department’s leadership and helps cultivate the department as an integrated team. The Assistant Director also conducts quality assurance and quality improvement programs for crisis triage, evaluation, intake, and admission services. The position provides leadership for admissions operations, supports the facility’s business development and marketing strategy as it relates to admissions, and serves as a clinical liaison with referral sources. The Assistant Director trains and supervises staff, supports patient safety and service quality, and helps ensure that the department remains compliant with applicable laws and regulations. The role is based at MeadowWood Behavioral Health Hospital in New Castle, Delaware, which provides inpatient and outpatient behavioral health treatment for adolescents, adults, and seniors.

Requirements

Master’s degree in a social services field or an RN nursing license is required.
CPR and de-escalation/restraint certification are required; training is available upon hire and offered by the facility.
State licensure may be required for the position.
First aid may be required depending on the state or facility.

Nice To Haves

Two or more years of experience in a healthcare admissions role is preferred.

Responsibilities

Provide leadership to the Admissions Department and cultivate it as an integrated team.
Implement the business development and marketing department’s strategic plan as it relates to facility admissions and directing potential clients to treatment.
Lead quality management for crisis triage, evaluation, intake, and admission services.
Assign and distribute scheduled evaluations, intakes, and admissions according to requests and hospital census.
Conduct quality assurance and quality improvement programs for crisis triage, evaluation, intake, and admission services.
Perform follow-up communications and generate recommendations for organizational leadership.
Provide orientation, in-service, and continuing education programs for department staff and other internal positions responsible for crisis triage and evaluation services.
Serve as a clinical liaison with referral sources.
Improve departmental service efficiency and quality, and develop and meet departmental goals and objectives.
Ensure the department is current with and compliant with new laws and regulations.
Train and supervise staff.
For the assigned shift, plan, assign, supervise, and perform duties needed to ensure patient safety and departmental efficiency.
Prioritize potential admissions based on patient needs and the facility’s ability and capacity to meet those needs appropriately.
Apply knowledge of clinical assessment, diagnoses, and interventions with patients.
Guide and direct staff and encourage mutual trust, respect, and cooperation among team members.
Ensure the EMTALA log, if applicable, is completed for each patient seen by admissions.
Serve as a preceptor for new admission team employees.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met; and prioritize patient safety.
Perform other functions and tasks as assigned.