Assistant Director-Lab Support Services

CompuNet Clinical Laboratories•Dayton, OH

6d•Onsite

About The Position

Located at Miami Valley Hospital in Dayton, Ohio, the Assistant Director-Lab Support Services is a full-time salaried/exempt position. In concert with CompuNet’s mission, vision, and values, the role assists the Operations Director with laboratory strategic planning, achievement of established metrics and objectives, meeting customer expectations, and ensuring timely and economical delivery of quality laboratory services. The position provides overall leadership, management, and operational excellence for non-technical areas, with primary responsibility for specimen collections and specimen processing. The Assistant Director leads Lab Support Services operations, primarily Phlebotomy and Processing, and works with CompuNet and Miami Valley Hospital leadership to maintain consistent standards, effective staffing, employee development, customer satisfaction, regulatory compliance, continuous improvement, and safe operations.

Requirements

Bachelor’s degree; Medical Technology/Clinical Laboratory Science is preferred, with ASCP certification or equivalent experience.
Five to seven years of experience in Phlebotomy and Processing, with demonstrated success handling increasing responsibility in a medical laboratory environment.
Demonstrated leadership skills in budget management, inspection readiness, policy and procedure creation, laboratory safety, policy enforcement, and conflict resolution.
High stress tolerance and ability to lead in difficult situations.
Excellent communication and people skills, including interpersonal skills that foster a positive environment.
Strong people-management and coaching skills.
Demonstrated positive client-service and customer-satisfaction skills.
Ability to establish work priorities and handle several priorities simultaneously, remain on task amid interruptions, and meet deadlines and timetables.
Sound reasoning ability and independent judgment.
Visual acuity and hand-finger dexterity to work at a computer for extended periods.
Ability to perform accurate data entry and data analysis in a potentially noisy environment and read small print on labels.
Ability to lift and carry up to 20 pounds with both hands for distances up to 50 yards, and lift up to 50 pounds from the floor to approximately four feet.
Manual dexterity to manipulate collection devices; ability to stand for extended periods and repeatedly walk short distances.
Ability to work under pressure or in stressful circumstances.
Familiarity with and adherence to company safety, ergonomic, and health policies; compliance with PPE requirements in laboratory or other biohazard areas; timely completion of required safety training and health evaluations; ability to identify hazards, act on unsafe situations, and promote safety awareness.

Nice To Haves

Medical Technology/Clinical Laboratory Science degree.
Large hospital Phlebotomy and Processing experience.

Responsibilities

Facilitate communication with internal and external customers and support, promote, evaluate, and enhance customer satisfaction initiatives.
Provide leadership and direction to Lab Support Services operations, primarily Phlebotomy and Processing, in alignment with CompuNet’s mission, vision, and values and business objectives.
Collaborate with CompuNet hospital leadership to maintain high standards and system-wide consistency in standards and procedures.
Lead, coach, and direct the Phlebotomy and Processing leadership team to support effective frontline leadership and daily management.
Promote and maintain high employee engagement, including managing the Engagement Survey and ensuring identified issues are addressed.
Ensure consistency among Lab Leadership in holding staff accountable for policies and metrics.
Communicate clearly and consistently with the team through meetings, memos, bulletin boards, and personal communication.
Collaborate with Miami Valley Hospital Phlebotomy and Processing leadership and the Assistant Director-Lab Technical Services to support consistent patient care across shifts and smooth transitions and communication.
Support general organizational management through participation with sales staff, project work, and collaboration with other functional units.
Communicate department goals and promote activities that achieve organizational metrics.
Participate in CompuNet and Miami Valley Hospital management teams, meetings, committees, and teams as needed.
Perform other duties as needed or assigned to support CompuNet Clinical Laboratories.
Develop departmental staffing plans and processes so schedules and assignments support optimal service delivery.
Select new employees and provide initial training and ongoing development through coaching, continuing education, competency assessment, and performance appraisals.
Set employee goals and objectives, determine appropriate corrective action, and document performance throughout the year.
Oversee training and professional development for the Phlebotomy and Processing teams, ensure competency, and maintain appropriate regulatory records.
Ensure Lab Support leaders regularly review timekeeping data and submit completed payroll records on time; guide Phlebotomy and Processing leaders on scheduling and overtime management.
Promote process improvement and continuous improvement philosophies.
Coordinate departmental quality assurance activities, report metrics, troubleshoot workflow or operational issues, and facilitate improvement activities.
Assist with development and management of the department budget to meet targets while balancing cost control, quality, and organizational needs.
Develop departmental compliance, ergonomic, and safety procedures as needed and ensure compliance with company, regulatory, and safety policies and procedures.
Write, revise, and implement Lab Support procedures with management to ensure consistency across hospital laboratories and compliance with the CompuNet Quality Program and CLIA requirements.
Ensure readiness for regulatory accreditation and inspection visits.
Maintain technical competence and patient-care skills through ongoing application of skills and self-development.
Achieve and maintain a safe work environment.