Assistant Director for Student Support Services

Savannah Technical College•Savannah, GA

About The Position

The Assistant Director for Student Support Services provides leadership, oversight, and strategic direction for programs that promote student access, engagement, retention, persistence, completion, and overall success at Savannah Technical College. Reporting to the Director of Career & Student Success, the Assistant Director helps manage and assess student success initiatives and directly supervises the Coordinator of Accessibility and Retention, overseeing accessibility services, accommodations, retention programming, and intervention strategies. The role develops, implements, and evaluates comprehensive support services addressing academic, personal, and non-academic barriers to student achievement. It uses data-informed practices to identify student needs, coordinate interventions, monitor outcomes, and improve programs. The Assistant Director collaborates with Academic Affairs, Student Affairs, community partners, and external agencies to help students access resources and achieve their educational goals. The position advances an inclusive, accessible, and supportive learning environment while ensuring compliance with applicable regulations and institutional policies. The position requires a bachelor's degree in a relevant field and two years of progressively responsible related experience. Related experience may substitute for education on a year-for-year basis. Salary is commensurate with education, qualifications, and work experience. The position is contingent upon funding and allocation, and candidates must pass a criminal background check.

Requirements

Bachelor's degree in Education, Counseling, Student Affairs, Human Services, Social Work, Psychology, Higher Education Administration, or a related field.
Two years of progressively responsible experience in student services, accessibility services, advising, retention, case management, student success programs, or a related area.
Related experience may substitute for education on a year-for-year basis.
Knowledge of student success, retention, persistence, engagement, and completion strategies.
Knowledge of accessibility services, accommodation processes, and applicable federal regulations.
Knowledge of student development theory and best practices in student support services.
Demonstrated supervisory and leadership skills.
Ability to analyze data, identify trends, and develop evidence-based recommendations.
Ability to plan, implement, assess, and improve programs and services.
Strong coaching, mentoring, case management, and student advocacy skills.
Ability to coordinate multiple initiatives and manage projects effectively.
Skill with student information systems, case management systems, databases, and related software applications.
Excellent oral, written, and interpersonal communication skills.
Strong customer service and relationship-building skills.
Critical thinking, problem-solving, and decision-making abilities.
Ability to work collaboratively with diverse student populations, faculty, staff, and external partners.
Ability to maintain confidentiality and exercise sound professional judgment.
Candidates must pass a criminal background check.

Responsibilities

Provide leadership and administrative oversight for Student Support Services programs and initiatives supporting student success, retention, persistence, and completion.
Supervise, train, evaluate, and guide the Coordinator of Accessibility and Retention and other assigned staff.
Oversee accessibility and accommodation services in compliance with applicable federal, state, and institutional requirements.
Assist the Director of Career & Student Success with strategic initiatives supporting engagement, retention, and academic achievement.
Develop, implement, and evaluate student support programs and intervention strategies.
Build and maintain collaborative relationships with faculty, staff, community agencies, and external partners to address barriers to student success.
Monitor student attendance, academic performance, engagement, and progression using institutional data systems and student success technologies.
Coordinate proactive outreach and intervention plans for students identified as academically at risk or facing personal challenges affecting academic progress.
Participate in institutional retention, early alert, case management, and student success teams.
Collect, analyze, and interpret student success data to assess program effectiveness and recommend improvements.
Coordinate and facilitate workshops, training sessions, orientations, and educational programs that support student development and success.
Develop policies, procedures, and operational guidelines for student support and accessibility programs.
Assist with budget planning, grant activities, program reporting, and resource allocation for student success initiatives.
Train and advise faculty and staff on support resources, accommodation processes, referral protocols, and retention practices.
Conduct needs assessments and evaluate service delivery to identify opportunities to improve or expand initiatives.
Prepare reports, presentations, assessment findings, and recommendations for institutional leadership.
Ensure compliance with institutional, state, federal, and accreditation requirements related to student support and accessibility.
Perform other duties as assigned.