Assistant Director, CSULB Long Beach College Promise

The Beach•Long Beach, CA

8h•Onsite

About The Position

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

Requirements

Exercises professional judgment to determine treatment of exceptional circumstances.
Knowledge of PeopleSoft as well as databases is required to process and monitor applicants highly preferred.
Knowledge of the University admission procedures and requirements.
Working knowledge of word processing, spreadsheet and graphics programs.
Ensure confidentiality to students who request, or are identified as requiring such assistance.
Use sound judgment in interpreting issues, initiate referrals to other campus offices, departments, individuals and programs which can provide adjunct assistance as appropriate.
Develop and implement other projects related to retention and/or overall department goals and efforts.
Ability to work with diverse faculty, staff and student population.
Ability to work as part of a team through close collaboration with colleagues and coordinate with others.
Ability to work effectively and productively as part of a team by establishing and maintaining cooperative working relationships maintain a positive and respectful attitude.
Ability to consistently report to work on time prepared to perform the duties of the position.
Working knowledge of standard safe work practices.
Thorough knowledge of office systems and ability to use a broad range of technology, systems, and software applications.
Excellent oral communication skills and effective interpersonal skills required.
Incumbent must have experience processing, answering and following-up as needed with office mail, phone calls, email and in-person visitors.
Must be able to respond to complex inquiries from the public, residents, parents, prospective residents, CSULB employees and students.
Due to telephone and in-person interactions, must possess the ability to understand, interpret and respond orally and in writing) to a broad range of complex issues, procedures, policies, ideas, information and instructions.
Excellent writing and editing skills (including grammar, sentence construction and vocabulary) to compose and proofread professional level copy of letters, proposals, reports, meeting notes, invitations and announcements.
Outstanding grammar, typing, and proofreading skills.
Must be able to read, speak, and understand at a level appropriate to the position.
Experience with editing and proof-reading a variety of written documents and publications.
Interpersonal skills to establish and maintain cooperative working relationships & communicate clearly & effectively with vendors, staff, peers, administrators, Campus personnel, clients, state officials, and the public.
Skill in developing, implementing and assuring compliance with office and University policies and procedures while maintaining good working relationships with staff at all levels within and external to the University.
Demonstrated skill in conducting research, developing reports, and presenting findings.
Skill in analyzing information, problems, situations, practices and procedures to define problem or objective, identify relevant concerns or factors, formulate logical objective conclusions, recognize alternatives and their implications and in generating solutions to problems as they arise.
Skill in sound time management including prioritizing assignments to complete work in a timely manner.
Flexibility with changes in workload, under pressure of deadlines, competing requirements, heavy workload and constant interruptions.
Ability to work under pressure and remain calm and focused, and to calm and give focus to others in an extremely hectic fast-paced work environment.
Skill in analyzing information, problems, situations, practices, or procedures to define the problem or objective; identify concerns or factors, patterns, relationships; formulate logical and objective conclusions; and recognize alternatives and their implications.
Ability to exercise sound judgment and handle confidential matters with tact and diplomacy, and to maintain confidentiality of information as needed or to protect the rights of individuals or the University
Skill in working independently with minimal direction, in setting priorities and schedules and in identifying and adhering to departmental objectives.
Ability to apply independent, reasoned judgment, discretion and initiative to address problems and develop practical, thorough and technically accurate solutions.
Experience with a broad range of Microsoft Office Suite (including Excel, PowerPoint, Visio) and Adobe software to ensure that incumbent will be able to prepare a wide variety of correspondence, reports, forms, brochures, flyers, agendas, minutes, advertisements and text for printed materials and web pages.
Experience maintaining an administrator’s calendar, arranging meetings, establishing agendas and participating in meetings with small and large groups of people.
Ability to provide excellent customer service to the Campus community, vendors, and other outside agencies.
Skill in performing customer service in a polite and timely fashion: ability to identify what customer needs and reroute him/ her to the correct department; ability to relay customer requests and complaints accurately and appropriately; to describe and convey services provided by the Division.
Experience with working with a diverse group of individuals and multicultural university environment.
Demonstrated skill in assisting and speaking with persons of various ages, socio-economic, cultural and/or education backgrounds.
Ability to coordinate, organize and demonstrate command of a complex and continuously changing array of information, dates, places and people in a systematic way in order to optimize efficiency and minimize duplication of effort in the process of completing administrative support projects.
Skill in making travel arrangements; familiarity with airline schedules, rental car reservations and University travel regulations, etc.
Demonstrated ability to conduct presentations to groups of varying sizes.
Ability to lead staff, students, and or volunteers.
Ability to communicate with an ethnically and culturally diverse campus community.
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Equivalent to a bachelor's degree with upper or coursework in counseling and guidance, human relations, or related fields and three years of professional experience in one of the student services program areas required.
Work occasional evenings and or weekends.

Nice To Haves

Knowledge of PeopleSoft as well as databases is required to process and monitor applicants highly preferred.
Knowledge of Adobe Creative Suite, Adobe Contribute and html would be a plus.
Experience maintaining an administrator’s calendar, arranging meetings, establishing agendas and participating in meetings with small and large groups of people.
Experience with working with a diverse group of individuals and multicultural university environment.
Experience working in a university setting or housing office preferred.
Thorough knowledge of online student information systems strongly preferred.
Comprehensive knowledge of University computer system (CMS) for advising students, highly preferred.
Extensive experience of over 10 years in academic advising highly preferred.
Graduate degree or work-in-progress in student services preferred.
A valid CA driver's license is preferred to drive to various outreach events.

Responsibilities

Support the Long Beach College Promise (LCBP) program.
Lead on/off campus outreach strategies, communication, event planning, and data tracking for LBCP students.
Support UOSR recruitment efforts for all CSULB prospective students.

Benefits

Up to 24 vacation days per year (based on employee group and/or length of service)
14 paid holidays
12 sick days annually with unlimited accrual
A variety of medical, dental, and vision plans.
Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
Confidential counseling and support services for employees and their families.
Wellness programs
Professional development opportunities
Insurance options including life, disability, and pet insurance.