Assistant Department Manager (Wood)

Floor & Decor • Los Angeles, CA

1d • $19 - $28

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role supports the department’s customer service, merchandising, pricing, organization, inventory, and merchandise-processing needs. It also includes assisting customers with product selection and transactions, presenting how-to classes, and maintaining compliance with company procedures and safe work practices.

The work environment frequently includes a warehouse and moving vehicles, with noise typically ranging from moderate to noisy. The job requires frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. Employees must be able to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Understand and comply with the company’s safe-lifting standard operating procedures.
• Drive and teach the company’s philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Complete all product specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing in the department.
• Greet customers helpfully and courteously, answer product questions, and assist with product selections.
• Process customer purchases at checkout using the point-of-sale system, and process refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge-card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.
• Maintain the integrity of company business operations and reputation, comply with policies and procedures, and appropriately handle confidential information and forms of payment.
• Contribute to a safe and secure work environment for associates, customers, third parties, and company property.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED