Assistant Department Manager (Tile)

Floor & Decor • Indianapolis, IN

2d

About The Position

The Assistant Department Manager (Tile) is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to product sales specialists, supports customer interactions and transactions, and helps maintain the department’s merchandising, pricing, inventory, and organization.

The position requires understanding merchandise and installation, completing product specialist courses and industrial truck proficiency testing and certification, and applying company procedures and retail principles. The employee frequently works in a warehouse environment around moving vehicles, with noise levels that are typically moderate to noisy. The role involves lifting and moving objects and frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl; often use hands and fingers to handle or feel.

Responsibilities

• Train and develop Product Sales Specialists.
• Act and work consistently with the company’s core values.
• Understand and comply with the company’s safe lifting practices and standard operating procedures.
• Understand, demonstrate, and teach the company’s basic retail principles: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Direct product sales specialists to provide attentive and accurate customer service.
• Complete all product specialist certification courses.
• Maintain a thorough understanding of merchandise and installation.
• Ensure the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist merchandise processing to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously.
• Assist customers with product questions and selections.
• Process checkout transactions using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow cash, check, and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED