Assistant Department Manager (Tile)

Floor & Decor • Alexandria, VA

8d

About The Position

The Assistant Department Manager (Tile) trains and develops Product Sales Specialists and helps ensure customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to department associates, supports merchandise processing and presentation, and helps maintain accurate pricing, inventory, and department organization. It also assists customers with product selections and transactions and presents how-to classes.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Follow and demonstrate the company’s safe-lifting practices and standard operating procedures.
• Understand and teach the company’s basic retail principles: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to support attentive, accurate customer service.
• Complete all Product Specialist certification courses.
• Maintain knowledge of merchandise and installation.
• Ensure the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure direction and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist merchandise processing to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers courteously and helpfully; answer product questions and assist with product selections.
• Process customer checkout transactions using the point-of-sale (POS) system.
• Process refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow cash, check, and charge-card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED